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What is Instio GEM?

Improving the experience for guests requires clear and efficient communication at all stages of their visit. The Instio GEM automated communication platform plays a crucial role in this process by automatically sending timely messages to guests, which greatly enhances their overall satisfaction. By connecting operations teams with guests through various channels such as SMS, email, and in-app messaging, the platform simplifies the communication process. You can create automated responses for routine interactions that typically take up a lot of your time, ensuring they are sent out based on the triggers you set. Furthermore, this system allows for the automation of key communications, such as providing check-in and check-out instructions and sending personalized messages for special occasions like birthdays or anniversaries, along with follow-up sequences that include review requests. Ultimately, this thorough strategy not only boosts operational efficiency but also cultivates a more tailored experience for every guest, making their stay memorable. By investing in such a system, businesses can ensure they are meeting the evolving expectations of their clientele.

What is Akia?

The advancement of technology has significantly altered how people prefer to communicate. By employing SMS and favored messaging platforms, interactions with guests can become more efficient and enjoyable. Automated replies can effectively handle frequent questions, ensuring that guests obtain prompt support without unnecessary delays. Additionally, pre-scheduled messages can be utilized to warmly welcome guests, follow up on their experiences, and remind them of upcoming activities available at the venue. Conducting in-stay surveys provides a means to assess guest satisfaction and quickly resolve any concerns, enhancing the overall experience for visitors. Moreover, using hotel text messaging can greatly increase guest interaction and encourage direct reservations. Gathering key information from guests opens up opportunities to promote extra services like room upgrades, dining experiences, and early check-ins. It is equally important to clearly communicate your property's policies on registration forms for guests to acknowledge. This proactive strategy not only promotes transparency but also strengthens the bond between guests and the hotel. Ultimately, by embracing these advanced communication methods, establishments can foster a more personalized and engaging experience for their visitors.

Media

Media

Integrations Supported

FLEXIPASS
ASI PMS
Cloudbeds
Infor HMS
Jonas Chorum
Knowcross
Little Hotelier
Mews
MyHMS
OpenHotel PMS
Protel Cloud PMS
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
SkyWare PMS
Stayntouch PMS
innRoad
rezStream Cloud PMS
roommaster

Integrations Supported

FLEXIPASS
ASI PMS
Cloudbeds
Infor HMS
Jonas Chorum
Knowcross
Little Hotelier
Mews
MyHMS
OpenHotel PMS
Protel Cloud PMS
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
SkyWare PMS
Stayntouch PMS
innRoad
rezStream Cloud PMS
roommaster

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Instio

Date Founded

2015

Company Location

India

Company Website

instio.co/guest-messaging/

Company Facts

Organization Name

Akia

Date Founded

2018

Company Location

United States

Company Website

www.akia.com/solutions/guest-experience

Categories and Features

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