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What is InteliChart?

Transform your patients' care experiences with a cutting-edge, intuitive solution that they will eagerly embrace. In today's world, patients expect their healthcare interactions to reflect the ease and convenience found in other aspects of their daily lives, seeking both accessibility and affordability in their care. By delivering a delightful and memorable experience, you can fulfill their desires for healthcare engagement on their own terms, utilizing features such as online scheduling, virtual consultations, flexible payment options, and loyalty rewards. We have long provided a robust patient portal designed for health systems, medical practices, and EHR vendors, and we have now taken this offering to new heights by integrating our award-winning patient engagement platform with a focus on consumer needs and enhanced functionalities. Witnessing its full potential firsthand is essential for true appreciation. Effective patient engagement acknowledges the unique preferences of each individual, recognizing that everyone has their own preferred methods of involvement in their healthcare journey. Your engagement portal acts as a digital entry point, inviting patients and ensuring they receive the tailored care they rightfully deserve. This elevated level of interaction not only enhances patient satisfaction but also cultivates enduring relationships, ultimately enriching their entire healthcare experience while fostering a sense of community among patients.

What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

Media

Media

Integrations Supported

Juno EHR
Pulse

Integrations Supported

AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Veradigm EHR
Zenoti
athenaOne
eClinicalWorks

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

InteliChart

Date Founded

2006

Company Location

United States

Company Website

www.intelichart.com/solutions/patient-portal/

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Categories and Features

Patient Engagement

Not specified

Patient Intake

Not specified

Patient Portal

Appointment Scheduling
Bill Payment
Care Summaries
EHR-Agnostic
Health Record Access
Lab Results
Secure Messaging

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

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