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What is Intelligent Forms Automation?

OpenText significantly improves the productivity, efficiency, and responsiveness of processes driven by forms through both electronic and paper-based information collection, along with the automation of validation, processing, review, and exchange, which ultimately leads to improved financial results and a better customer experience. The role of Intelligent Forms Automation is vital within Customer Experience Management (CEM) solutions, enabling organizations to foster engaging communication with their clientele. By providing a flexible, user-friendly, and powerful interface for users, it ensures the collection of thorough and accurate information while promoting a positive interaction with customers. Additionally, by optimizing the workflows that depend on the gathered forms and customer data, and channeling this information to the right teams and systems, it allows for the swift and efficient resolution of customer inquiries. This all-encompassing strategy not only streamlines operational processes but also cultivates customer loyalty and satisfaction over time, ultimately leading to long-lasting relationships and business success.

What is Google Forms?

Google Forms is a free and efficient platform for collecting and organizing information of various types. Whether you are planning a camping trip, managing registrations for events, crafting a straightforward survey, gathering newsletter sign-ups, creating quizzes, or engaging in countless other activities, this tool is versatile enough to meet your needs. You can personalize your forms by adding your own images or logos, which allows the platform to suggest matching color schemes, or you may choose from a selection of pre-made themes to create the desired ambiance. The platform supports multiple question formats, such as multiple choice, dropdown menus, and linear scales, providing the flexibility to tailor your questions to your requirements. You can enrich your forms by including images and YouTube videos, or by using advanced functionalities like page branching and question skip logic for a more customized experience. Designed to be responsive, Google Forms ensures that the processes of creating, editing, and responding to forms remain smooth and visually appealing across all devices. Responses are automatically compiled within the platform, offering real-time insights and visual representations of the data collected. For more comprehensive analysis, transferring your data to Google Sheets is straightforward, allowing for deeper exploration of the information gathered. This adaptable tool is perfect for anyone aiming to simplify the processes of collecting and managing information efficiently, making it an invaluable resource for diverse projects.

Media

Media

Integrations Supported

First Arriving Dashboards
Albato
Attio
Cikisi
DetailProPOS
Dropbox Dash
Facebook Messenger
Google Currents
KIRIM.EMAIL
Kapiche
KonnectzIT
Pepper Cloud
Picky Assist
QPage
REIPro
Revamp CRM
Runrun.it
Sertifier
Simple.ink
Speak

Integrations Supported

First Arriving Dashboards
Albato
Attio
Cikisi
DetailProPOS
Dropbox Dash
Facebook Messenger
Google Currents
KIRIM.EMAIL
Kapiche
KonnectzIT
Pepper Cloud
Picky Assist
QPage
REIPro
Revamp CRM
Runrun.it
Sertifier
Simple.ink
Speak

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OpenText CEM

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products-and-solutions/products/customer-experience-management/intelligent-forms-automation

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

www.google.com/forms

Categories and Features

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Categories and Features

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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