Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • RingCentral RingEX Reviews & Ratings
    2,916 Ratings
    Company Website
  • VirtualPBX Reviews & Ratings
    141 Ratings
    Company Website
  • CallShaper Reviews & Ratings
    25 Ratings
    Company Website
  • Fathom Reviews & Ratings
    5,619 Ratings
    Company Website
  • CallTrackingMetrics Reviews & Ratings
    844 Ratings
    Company Website
  • CloudTalk Reviews & Ratings
    1,680 Ratings
    Company Website
  • CallHub Reviews & Ratings
    390 Ratings
    Company Website
  • Jiminny Reviews & Ratings
    795 Ratings
    Company Website
  • Shape Software Reviews & Ratings
    129 Ratings
    Company Website
  • Twilio Reviews & Ratings
    1,282 Ratings
    Company Website

What is Intelligent Recording?

Intelligent Recording presents a wide array of hardware and software solutions designed to meet diverse call recording requirements, accommodating everything from basic systems to sophisticated setups that facilitate call documentation and staff training. Whether the need is to record conversations from traditional analog lines, IP phones, SIP trunk lines, or digital station-side recordings such as PRI/BRI, Intelligent Recording provides an ideal solution for any type of organization. Our products cater to both small businesses and large national enterprises that require centralized data storage along with analytical capabilities. For smaller companies, the Call Tracker series offers a straightforward, budget-friendly recording solution that simplifies the installation process. By effectively integrating our dependable Call Recording technology with your current local network, we offer a range of standalone recorders that meet the performance and financial needs of even the smallest businesses without compromising on quality. This flexibility and commitment to functionality establish Intelligent Recording as a go-to option for businesses of all sizes eager to improve their communication systems. Furthermore, the adaptability of our solutions ensures that as your business grows, your call recording capabilities can easily scale to match your evolving needs.

What is Aspect Quality?

To improve customer satisfaction, enhance agent productivity, and maintain compliance with regulatory and security requirements, organizations should adopt a comprehensive approach to assessing the quality of both voice and text interactions with customers. Prioritizing the quality control of call center agents is essential for fostering effective customer engagement and satisfaction. By integrating quality monitoring systems with recording features and survey capabilities, businesses can identify exemplary interactions, evaluate agent performance, and collect real-time customer feedback that highlights operational issues and the overall quality of contact. The ability to seamlessly record, replay, pause, and manage two-way voice and desktop interactions offers crucial insights into the customer experience, which can drive enhancements in agent skills and effectiveness. Additionally, detailed evaluation tools can significantly deepen the understanding of the entire customer journey, supporting the objective of improving agent performance and service quality. Ultimately, this strategic focus not only strengthens customer relationships but also fosters a culture of continuous improvement within the organization.

Media

Media

Integrations Supported

Aspect Performance
Aspect Workforce

Integrations Supported

Aspect Performance
Aspect Workforce

API Availability

Has API

API Availability

Has API

Pricing Information

$199 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Intelligent Recording

Date Founded

2003

Company Location

United Kingdom

Company Website

www.usbcallrecord.com/index.php#hide2

Company Facts

Organization Name

Aspect, an Alvaria Brand

Date Founded

2021

Company Location

United States

Company Website

aspect.com

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Popular Alternatives

Crystal Quality Reviews & Ratings

Crystal Quality

Avdor CIS

Popular Alternatives

icmInspector Reviews & Ratings

icmInspector

icMobile Systems
SVRX Reviews & Ratings

SVRX

Edigin