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What is Interactions Trustera?

The sole answer that ensures real-time PCI compliance without compromising the customer experience is Interactions Trustera. This innovative platform operates instantaneously to protect both staff and clients by restricting contact center agents from accessing payment card information (PCI). By employing cutting-edge AI technology, Interactions Trustera anticipates and obscures any sensitive data that might be discussed or shared during interactions between agents and customers. This solution guarantees that agents, whether they are remote or on-site, uphold PCI compliance while delivering outstanding service. Uniquely, it is recognized as the only platform capable of real-time, audio-sensitive information redaction on a global scale. With its ability to safeguard agents in any environment, clients can have peace of mind knowing their data is protected. Moreover, this pioneering system significantly reduces the risks and potential fraud linked to handling PCI data across both voice and digital communication channels, ensuring secure PCI data capture without disrupting the customer experience. In conclusion, Trustera not only fortifies security measures but also elevates the overall quality of service provided to customers.

What is AccuroAI?

AccuroAI is a cutting-edge platform designed for enterprise-level security in artificial intelligence, emphasizing data protection and governance to empower organizations with thorough management of AI tool utilization in their systems. The platform is adept at consistently detecting and documenting both sanctioned and rogue AI applications across diverse domains, including web browsers, SaaS platforms, networks, and autonomous agents, while carefully tracing every interaction to the corresponding user, application, and intent. Operating in real time between users and AI models, it meticulously analyzes both prompts and responses to uncover and address risks such as the inadvertent sharing of sensitive information, prompt injection vulnerabilities, and the creation of harmful outputs. Additionally, it employs advanced data loss prevention strategies that identify and redact sensitive content, such as personally identifiable information, financial records, source code, and health data, ensuring that these elements do not reach the AI model without hindering workflow efficiency. AccuroAI further enhances regulatory compliance through a robust policy engine that guarantees consistent governance across both human interactions and automated agent activities. With these comprehensive features, organizations can significantly bolster their security framework while adeptly navigating the intricate challenges associated with AI implementation, ultimately fostering a safer digital environment. Moreover, this proactive approach not only safeguards sensitive information but also builds trust among stakeholders, enabling organizations to unlock the full potential of AI technologies.

Media

Media

Integrations Supported

ChatGPT
Claude

Integrations Supported

ChatGPT
Claude

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Interactions

Date Founded

2004

Company Location

United States

Company Website

www.interactions.com/products/trustera/

Company Facts

Organization Name

AccuroAI

Company Location

United States

Company Website

accuroai.co

Categories and Features

PCI Compliance

Access Control
Compliance Reporting
Exceptions Management
File Integrity Monitoring
Intrusion Detection System
Log Management
PCI Assessment
Patch Management
Policy Management

Categories and Features

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