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What is Interactions Trustera?

The sole answer that ensures real-time PCI compliance without compromising the customer experience is Interactions Trustera. This innovative platform operates instantaneously to protect both staff and clients by restricting contact center agents from accessing payment card information (PCI). By employing cutting-edge AI technology, Interactions Trustera anticipates and obscures any sensitive data that might be discussed or shared during interactions between agents and customers. This solution guarantees that agents, whether they are remote or on-site, uphold PCI compliance while delivering outstanding service. Uniquely, it is recognized as the only platform capable of real-time, audio-sensitive information redaction on a global scale. With its ability to safeguard agents in any environment, clients can have peace of mind knowing their data is protected. Moreover, this pioneering system significantly reduces the risks and potential fraud linked to handling PCI data across both voice and digital communication channels, ensuring secure PCI data capture without disrupting the customer experience. In conclusion, Trustera not only fortifies security measures but also elevates the overall quality of service provided to customers.

What is Informatica Dynamic Data Masking?

The IT department can adopt sophisticated data masking strategies to limit access to confidential information, employing flexible masking rules that align with user authentication levels. By integrating systems for blocking access, conducting audits, and sending notifications to users, IT personnel, and external partners handling sensitive data, the organization can ensure compliance with its security protocols and relevant legal and industry privacy regulations. Furthermore, data-masking techniques can be customized to accommodate diverse regulatory or business requirements, thereby creating a secure environment for both personal and sensitive information. This strategy not only protects data but also supports initiatives in offshoring, outsourcing, and cloud computing. Moreover, large datasets can be safeguarded by implementing dynamic masking for sensitive information within Hadoop environments, which significantly improves overall data protection. Such proactive measures reinforce the robustness of the organization's data security framework, ultimately building trust among stakeholders. This comprehensive approach ensures that sensitive information remains shielded from unauthorized access while empowering the business to innovate and expand.

Media

Media

Integrations Supported

Hadoop

Integrations Supported

Hadoop

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Interactions

Date Founded

2004

Company Location

United States

Company Website

www.interactions.com/products/trustera/

Company Facts

Organization Name

Informatica

Company Location

United States

Company Website

www.informatica.com/products/data-security/data-masking/dynamic-data-masking.html

Categories and Features

PCI Compliance

Access Control
Compliance Reporting
Exceptions Management
File Integrity Monitoring
Intrusion Detection System
Log Management
PCI Assessment
Patch Management
Policy Management

Categories and Features

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