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What is Intergraph Computer-Aided Dispatch?

Intergraph Computer-Aided Dispatch (I/CAD) is a leading software suite specifically crafted for efficient incident management. It offers an extensive array of integrated features, such as call management, dispatching, sophisticated mapping capabilities, smooth communication in the field, detailed data reporting and analysis, along with the potential for application integration. By implementing I/CAD, organizations can greatly enhance the quality and availability of essential information, fostering a cohesive operational overview that aids in making informed decisions during critical incidents. In addition, I/CAD provides the flexibility for organizations to customize applications, user interfaces, business processes, and workflows to meet their specific operational requirements, accommodating a wide range of entities from small agencies to large multi-agency communication hubs. This capability also supports virtual integrations and hub-and-spoke arrangements for agencies sharing systems, thereby ensuring that diverse operational needs are effectively satisfied across various organizational structures. Ultimately, this level of customization empowers organizations to respond more adeptly to the evolving demands of incident management.

What is Field Force Tracker?

Field Force Trackerâ„¢ is an advanced and user-friendly field service software solution designed for enterprises, boasting a rich array of features and the most robust mobile applications in the market. This software enables rapid job scheduling, the efficient dispatch of employees, accurate data collection, and expedited management of inventory and invoicing processes. By utilizing our field service software, businesses can minimize waste, enhance productivity, and increase profitability. Despite its extensive capabilities suitable for large-scale operations, it remains budget-friendly for even the smallest businesses. As a cloud-hosted, web-based field service management tool, it optimizes job scheduling, customer interactions, and coordination with vendors and employees. Additionally, the system simplifies work orders, equipment maintenance, asset tracking, employee monitoring, and customer service ticket management, ensuring that all aspects of field service operations are efficiently handled. Ultimately, Field Force Trackerâ„¢ empowers businesses to operate more effectively and respond to customer needs promptly.

Media

Media

Integrations Supported

Code3 Strategist
QuickBooks Online
QuickBooks Online Advanced

Integrations Supported

Code3 Strategist
QuickBooks Online
QuickBooks Online Advanced

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.99/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hexagon AB

Date Founded

1975

Company Location

Sweden

Company Website

hexagon.com/products/intergraph-computer-aided-dispatch

Company Facts

Organization Name

Rapidsoft Systems

Date Founded

2006

Company Location

United States

Company Website

www.fieldforcetracker.com

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Categories and Features

Cleaning Services

Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Plumbing

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tool Management

Calibration Management
Fixed Asset Management
Issue & Return Management
Job Costing
Maintenance Scheduling
Order Management
Tool Kitting

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Transportation Dispatch

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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