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What is Invenna?
The volume of data linked to your organization is growing at an unparalleled speed. Unfortunately, this rapid increase is also leading to greater data fragmentation. To gain a holistic and up-to-date insight into your customers, it is crucial to merge all information and make it readily available, which poses a considerable challenge. As organizations accumulate extensive information over time, they often end up with disorganized data sets that can be challenging to manage or even locate. Invenna's Customer Data Platform adeptly breaks down these data silos, giving you control over both incoming and outgoing data streams. With a proficient team of analysts, data engineers, data scientists, and consultants, Invenna possesses a wealth of experience in handling customer insights across multiple sectors. Through Invenna Engage, you can seamlessly connect with your customers through both digital and traditional channels, simplifying campaign creation significantly. By leveraging triggers or events, you can respond to the unique requirements of each customer in real-time, thereby boosting engagement and satisfaction. Adopting this integrated strategy not only optimizes your operations but also enhances the overall experience your customers have with your brand. This commitment to a unified data approach is vital for staying competitive in today's data-driven landscape.
What is Dynamics 365 Customer Insights?
Utilize insights driven by AI and automated processes to reduce the cost of conversions while providing customized recommendations that boost customer lifetime value. Skillfully manage the delicate balance between personalization and privacy by leveraging automatically updated consent data and employing classification labels to protect sensitive information. Combine transactional, behavioral, and demographic data to create rich insights and detailed, up-to-date customer profiles that honor individual consent preferences. Speed up sales cycles, reduce churn, and cultivate enduring customer relationships by quickly addressing customer signals and feedback. Exceed privacy expectations and maintain compliance with legislation like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), along with adhering to accessibility guidelines. This comprehensive solution is fortified with over 70 security and compliance certifications, such as ISO, EU Model Clauses, HITRUST, SOC, HIPAA, FERPA, and FedRAMP, ensuring strong protection and alignment with industry regulations. By leveraging these sophisticated resources, companies can enhance their operational effectiveness while creating more meaningful, trust-based connections with their customers. Ultimately, this approach not only fosters loyalty but also positions businesses for sustainable growth in an increasingly competitive market.
Integrations Supported
Adobe Real-Time CDP
AgriERP
Azumuta
BUILDFitters
Bloomreach
COZYROC SSIS+ Suite
CanopyDeploy
Level 6
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
Integrations Supported
Adobe Real-Time CDP
AgriERP
Azumuta
BUILDFitters
Bloomreach
COZYROC SSIS+ Suite
CanopyDeploy
Level 6
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
API Availability
Has API
API Availability
Has API
Pricing Information
€2,500 per month
Free Trial Offered?
Free Version
Pricing Information
$1,000 per tenant per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Invenna
Date Founded
2021
Company Location
Netherlands
Company Website
invenna.nl/en/platform/features
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
dynamics.microsoft.com/en-us/ai/customer-insights/
Categories and Features
AML
Behavioral Analytics
Case Management
Compliance Reporting
Identity Verification
Investigation Management
PEP Screening
Risk Assessment
SARs
Transaction Monitoring
Watch List
Customer Data Platforms (CDP)
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling
Categories and Features
Customer Data Platforms (CDP)
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling