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What is IrisCX?

IrisCX is a cutting-edge video platform designed specifically for enterprises in the home product and service sector, transforming customer engagement during every phase of product selection, installation, and ongoing support. By allowing seamless video interactions without the requirement of apps, IrisCX enables customers to effortlessly reach out to experts with just a click, greatly improving the experience of real-time assistance. The platform's AI-driven features, such as VisualBot and VisualGuide, enhance the customer experience by allowing users to express their issues through both visual and verbal means, resulting in accurate defect summaries that eliminate the need for extensive typing. Moreover, IrisCX simplifies communication by automatically sending these summaries to service teams via integrations with tools like Zapier and webhooks, guaranteeing swift and organized responses. For home builders, IrisCX greatly enhances client relationships by providing virtual tours throughout the construction journey and streamlining post-possession warranty services, reducing the need for physical visits and increasing first-call resolution rates. In essence, IrisCX not only boosts operational efficiency but also cultivates deeper connections between businesses and their clientele, ultimately leading to improved customer satisfaction and loyalty. This innovative approach positions IrisCX as a game-changer in the realm of customer service and engagement.

What is GuildQuality?

GuildQuality focuses on enhancing customer satisfaction through surveys, performance analytics, and customized marketing strategies aimed at dedicated home builders, remodelers, and service providers. For nearly two decades, our platform has been a trusted resource for over 15,000 industry professionals who prioritize quality and strive for continuous improvement. We can assist you in achieving similar milestones in your business journey. By harnessing actionable feedback from customers, you will acquire valuable insights that can propel your business forward. This proactive strategy enables you to tackle potential challenges before they become significant obstacles, equipping your team to deliver their best performance. Additionally, you can demonstrate your commitment to exceptional customer service to a targeted demographic of homeowners. Our offerings not only allow you to connect with high-quality leads but also enhance your business performance. With a focus on achieving a high response rate, we ensure consistent professionalism through our proactive outreach and a team of survey experts dedicated to your success. By choosing GuildQuality, you are taking a critical step towards elevating your brand within the competitive landscape. Trust in our expertise to guide you on your path to success. Together, we can create a winning formula for your business growth.

Media

Media

Integrations Supported

Job Dox
LeadPerfection
Zapier

Integrations Supported

Job Dox
LeadPerfection
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IrisCX

Company Location

Canada

Company Website

www.iriscx.com

Company Facts

Organization Name

GuildQuality

Date Founded

1988

Company Location

United States

Company Website

www.guildquality.com

Categories and Features

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

Categories and Features

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

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