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What is IrisCX?

IrisCX is a cutting-edge video platform designed specifically for enterprises in the home product and service sector, transforming customer engagement during every phase of product selection, installation, and ongoing support. By allowing seamless video interactions without the requirement of apps, IrisCX enables customers to effortlessly reach out to experts with just a click, greatly improving the experience of real-time assistance. The platform's AI-driven features, such as VisualBot and VisualGuide, enhance the customer experience by allowing users to express their issues through both visual and verbal means, resulting in accurate defect summaries that eliminate the need for extensive typing. Moreover, IrisCX simplifies communication by automatically sending these summaries to service teams via integrations with tools like Zapier and webhooks, guaranteeing swift and organized responses. For home builders, IrisCX greatly enhances client relationships by providing virtual tours throughout the construction journey and streamlining post-possession warranty services, reducing the need for physical visits and increasing first-call resolution rates. In essence, IrisCX not only boosts operational efficiency but also cultivates deeper connections between businesses and their clientele, ultimately leading to improved customer satisfaction and loyalty. This innovative approach positions IrisCX as a game-changer in the realm of customer service and engagement.

What is InventoryBase?

Designed specifically for the residential and lettings industry, our inspection application allows users to easily generate an infinite number of property reports that include condition details, photographs, and any identified issues directly from a mobile device or tablet. Leveraging our award-winning inspection software, users can produce professional inventories, manage both check-ins and check-outs, conduct interim inspections, execute building assessments, and perform risk evaluations, among other capabilities. InventoryBase acts as your personalized platform tailored for seamless property management and reporting. It offers a thorough in-house software solution that facilitates the creation of detailed reports. Additionally, you can delegate tasks to your property managers for new tenant move-ins, ongoing evaluations, audits, and property assessments. Moreover, you have the option to integrate your contractors into your team for specific report tasks or use Workstreams to connect with a network of local, vetted suppliers who are already familiar with InventoryBase and eager to bid on your projects. This comprehensive approach guarantees that you will have a strong support system for all your property management requirements, enhancing efficiency and improving service delivery. As a result, you can focus more on building relationships with tenants and less on the administrative burdens.

Media

Media

Integrations Supported

Zapier

Integrations Supported

Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IrisCX

Company Location

Canada

Company Website

www.iriscx.com

Company Facts

Organization Name

InventoryBase

Company Website

inventorybase.com

Categories and Features

Construction Management

Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets

Categories and Features

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

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