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What is Isotask?

Comprehensive solutions can enhance the efficiency of your organization significantly. After struggling to identify suitable software for Isogent, we took the initiative to develop our own tool. Isotask is a versatile and user-friendly platform designed to fulfill a wide array of organizational requirements. Among its features are a service desk, CRM, client management, vendor management, and people management capabilities. Additionally, Isotask offers numerous other functionalities to support diverse business operations. This all-in-one solution aims to empower teams and improve workflow across various departments.

What is Halo Service Desk?

Professionals offer an entirely limitless service desk that integrates seamlessly with your whole organization. This comprehensive cloud platform is designed to enhance and simplify workflows, modernizing outdated practices into user-friendly processes that empower teams to deliver outstanding customer service. By standardizing your operations, you can derive essential insights that ensure IT aligns effectively with the strategic goals of the business. With the advantage of unlimited assets, clients, reports, and mailboxes, your organization can operate in a more cost-effective manner. Every module is included as a standard feature, allowing for efficient scaling of your business. Trusted by a diverse array of clients across the globe, Halo Service Desk boasts 25 years of industry expertise, collaborating closely with our partners to ensure their success. The user-friendly design of Halo Service Desk makes customization simple and accessible for any organization. By embracing this platform, you can elevate your service delivery to new heights.

Media

No images available

Media

Integrations Supported

3CX
Act!
AnyDesk
COZYROC SSIS+ Suite
Cisco Webex
ConnectWise Automate
ConnectWise Cybersecurity Management
Digital.ai Continuum
Facebook
Jira Service Management
Microsoft Azure
Microsoft Dynamics 365
Microsoft Outlook
N-able MSP Manager
PagerDuty
RingCentral RingEX
TeamViewer
X (Twitter)
Xero

Integrations Supported

3CX
Act!
AnyDesk
COZYROC SSIS+ Suite
Cisco Webex
ConnectWise Automate
ConnectWise Cybersecurity Management
Digital.ai Continuum
Facebook
Jira Service Management
Microsoft Azure
Microsoft Dynamics 365
Microsoft Outlook
N-able MSP Manager
PagerDuty
RingCentral RingEX
TeamViewer
X (Twitter)
Xero

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$55.00 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Isogent

Date Founded

2010

Company Location

United States

Company Website

www.isogent.com/solutions/isotask

Company Facts

Organization Name

Halo Service Solutions

Date Founded

1994

Company Location

United Kingdom

Company Website

haloservicedesk.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Vendor Management

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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