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What is Iteration?

The integration of AI copilots into issue tracking systems significantly enhances both efficiency and reliability by harnessing your team's collective knowledge, thereby allowing for faster task completion and the delivery of top-notch products. By utilizing your team's documentation and historical project data, these systems effectively address challenges related to design, development, and project management. You can quickly log issues through various means such as screenshots, videos, and session logs from both web and mobile applications, all formatted to be user-friendly for developers. Issues are recorded promptly, complete with suggested statuses, labels, advanced sorting features, and comprehensive text descriptions, which streamlines the workflow. This approach not only elevates productivity levels but also encourages greater collaboration among team members, ultimately leading to improved project outcomes. With the aid of such technology, teams can navigate complex projects more effectively and adapt to changes with greater agility.

What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

Media

Media

Integrations Supported

GitHub
Slack
Asset Panda
BambooHR
Cherwell HR Service Management
Google Workspace
Ivanti Application Control
Jira Service Management
Linear
Make
Microsoft 365
Microsoft Azure
Microsoft Teams
NICE CXone Mpower
Okta
Resolve
ServiceNow
Trello
UiPath
Workday Adaptive Planning

Integrations Supported

GitHub
Slack
Asset Panda
BambooHR
Cherwell HR Service Management
Google Workspace
Ivanti Application Control
Jira Service Management
Linear
Make
Microsoft 365
Microsoft Azure
Microsoft Teams
NICE CXone Mpower
Okta
Resolve
ServiceNow
Trello
UiPath
Workday Adaptive Planning

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Iteration

Company Website

www.iterationx.com

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

Categories and Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Categories and Features

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