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What is Juris Astra?

Juris Astra provides an all-encompassing call center solution tailored for both inbound and outbound communication needs, incorporating key elements like an automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. In addition to these core components, it also offers optional features for customer relationship management (CRM), sales force management, marketing oversight, and case management, which facilitate the effective handling of sales leads, marketing initiatives, customer complaints, service requests, and overall customer service challenges. This integrated solution allows for the streamlined management of multiple communication channels such as telephony, email, web chat, fax, and SMS, all through automated processes. The PABX system underpins telephony connections, supporting incoming lines from various telecommunications providers, including ISDN PRI or CO Analog PSTN trunks, and connecting extension lines to agents or users. Among its extensive features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, compatibility with both hardphones and softphones, VoIP capabilities, and SIP integration. By offering such a diverse range of functionalities, Juris Astra positions itself as a crucial asset for improving operational effectiveness in customer engagement, ultimately streamlining communication and enhancing customer satisfaction. Furthermore, it empowers businesses to adapt to evolving communication demands while maintaining high standards of service delivery.

What is Astra DB?

Astra DB, developed by DataStax, serves as a real-time vector database-as-a-service tailored for developers seeking to rapidly implement accurate Generative AI applications. With a suite of sophisticated APIs that accommodate various languages and standards, alongside robust data pipelines and comprehensive ecosystem integrations, Astra DB empowers users to efficiently create Generative AI applications using real-time data for enhanced accuracy in production environments. Leveraging the capabilities of Apache Cassandra, it uniquely offers immediate availability of vector updates to applications and is designed to handle extensive real-time data and streaming workloads securely across any cloud platform. Astra DB also features an innovative serverless, pay-as-you-go pricing model, along with the versatility of multi-cloud deployments and open-source compatibility, allowing for storage of up to 80GB and executing 20 million operations each month. Additionally, it facilitates secure connections through VPC peering and private links, provides users with the ability to manage their encryption keys with personalized key management, and ensures SAML SSO for secure account access. You can easily deploy Astra DB on major platforms like Amazon, Google Cloud, or Microsoft Azure, all while retaining compatibility with the open-source version of Apache Cassandra, making it an exceptional choice for modern data-driven applications.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Apache Cassandra
DataStax
Google Cloud Platform
LangGraph
MCPTotal
Microsoft Azure
VMware Cloud

Integrations Supported

Amazon Web Services (AWS)
Apache Cassandra
DataStax
Google Cloud Platform
LangGraph
MCPTotal
Microsoft Azure
VMware Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Juris Technologies

Date Founded

1997

Company Location

Malaysia

Company Website

juristech.net

Company Facts

Organization Name

DataStax

Company Location

United States

Company Website

www.datastax.com/products/datastax-astra

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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