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What is Juris Astra?

Juris Astra provides an all-encompassing call center solution tailored for both inbound and outbound communication needs, incorporating key elements like an automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. In addition to these core components, it also offers optional features for customer relationship management (CRM), sales force management, marketing oversight, and case management, which facilitate the effective handling of sales leads, marketing initiatives, customer complaints, service requests, and overall customer service challenges. This integrated solution allows for the streamlined management of multiple communication channels such as telephony, email, web chat, fax, and SMS, all through automated processes. The PABX system underpins telephony connections, supporting incoming lines from various telecommunications providers, including ISDN PRI or CO Analog PSTN trunks, and connecting extension lines to agents or users. Among its extensive features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, compatibility with both hardphones and softphones, VoIP capabilities, and SIP integration. By offering such a diverse range of functionalities, Juris Astra positions itself as a crucial asset for improving operational effectiveness in customer engagement, ultimately streamlining communication and enhancing customer satisfaction. Furthermore, it empowers businesses to adapt to evolving communication demands while maintaining high standards of service delivery.

What is Astra Streaming?

Captivating applications not only engage users but also inspire developers to push the boundaries of innovation. In order to address the increasing demands of today's digital ecosystem, exploring the DataStax Astra Streaming service platform may prove beneficial. This platform, designed for cloud-native messaging and event streaming, is grounded in the powerful technology of Apache Pulsar. Developers can utilize Astra Streaming to build dynamic streaming applications that take advantage of a multi-cloud, elastically scalable framework. With the sophisticated features offered by Apache Pulsar, this platform provides an all-encompassing solution that integrates streaming, queuing, pub/sub mechanisms, and stream processing capabilities. Astra Streaming is particularly advantageous for users of Astra DB, as it facilitates the effortless creation of real-time data pipelines that connect directly to their Astra DB instances. Furthermore, the platform's adaptable nature allows for deployment across leading public cloud services such as AWS, GCP, and Azure, thus mitigating the risk of vendor lock-in. Ultimately, Astra Streaming empowers developers to fully leverage their data within real-time environments, fostering greater innovation and efficiency in application development. By employing this versatile platform, teams can unlock new opportunities for growth and creativity in their projects.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Apache Pulsar
DataStax
Google Cloud Platform
Microsoft Azure

Integrations Supported

Amazon Web Services (AWS)
Apache Pulsar
DataStax
Google Cloud Platform
Microsoft Azure

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Juris Technologies

Date Founded

1997

Company Location

Malaysia

Company Website

juristech.net

Company Facts

Organization Name

DataStax

Company Location

United States

Company Website

www.datastax.com/products/astra-streaming

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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