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What is Kapiche?

Kapiche is an innovative analytics and insights platform designed to interpret customer feedback data. This tool enables you to enhance decision-making processes, thereby improving your financial outcomes. You can effortlessly integrate various data sources to swiftly analyze thousands of customer feedback responses. With no setup, manual coding, or complex frameworks required, discovering insights becomes a matter of minutes rather than weeks. You can trust your analysis completely, allowing you to respond to business inquiries rapidly with in-depth, actionable insights drawn from all customer data sources. This process is streamlined to ensure efficiency, taking just minutes instead of lengthy periods. Your insights analysts will play a crucial role in fostering organizational support for your customer experience initiatives, ultimately promoting customer-focused and impactful transformations. Relying solely on quantitative customer data is insufficient for making the most informed business decisions; the most valuable insights emerge from the integration of both qualitative and quantitative data throughout every phase of the customer journey. By leveraging this blend of data, you can gain a more comprehensive understanding of customer needs and drive better outcomes.

What is Caplena?

• Recognize Patterns • Showcase Outcomes • Topic Sentiment Evaluation • Amplified by Collaborative Intelligence Caplena is a cutting-edge customer feedback platform that employs augmented intelligence to empower market researchers, customer experience professionals, and consultants in uncovering deep insights from qualitative textual data. The idea for Caplena originated from co-founders Maurice and Pascal, who identified that many market research firms dealing with customer feedback face a prevalent issue: an abundance of open-ended responses paired with a lack of time for comprehensive analysis. Since its inception in the Spring of 2018, Caplena has successfully analyzed over 50 million responses and continues to add approximately 120 new projects weekly. Currently, it is recognized as the leading text analytics tool for over 100 companies in more than 15 countries, with prominent clients such as Swisscom, eBay, DHL, Coop, and Joyn, highlighting its significant influence and value in the market research sector. Its growth trajectory not only underscores its effectiveness but also illustrates the increasing reliance on technology-driven solutions in understanding consumer feedback.

Media

Media

No images available

Integrations Supported

Amazon S3
AskNicely
CustomerGauge
GetFeedback
Google Cloud BigQuery
Google Forms
HubSpot CRM
HubSpot Customer Platform
Kayako
Medallia
Qualaroo
Quickwork
ReviewTrackers
SatisMeter
Snowflake
SurveyMonkey
SurveyMonkey Enterprise
Typeform
Zendesk
Zoho Desk

Integrations Supported

Amazon S3
AskNicely
CustomerGauge
GetFeedback
Google Cloud BigQuery
Google Forms
HubSpot CRM
HubSpot Customer Platform
Kayako
Medallia
Qualaroo
Quickwork
ReviewTrackers
SatisMeter
Snowflake
SurveyMonkey
SurveyMonkey Enterprise
Typeform
Zendesk
Zoho Desk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kapiche

Date Founded

2015

Company Location

Australia

Company Website

kapiche.com

Company Facts

Organization Name

Caplena

Date Founded

2017

Company Location

Switzerland

Company Website

caplena.com/en/

Categories and Features

Data Entry

Abbreviation Detection
Data Capture and Transfer
Data Cleansing
Data Entry Verification
Data Search Flexibility
Duplicate Detection
Flexible Search
Image Entry
Library Conversion
Mis-Keyed Variation Detection
Phonetic Variation Detection

Data Extraction

Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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