Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • ThinkAutomation Reviews & Ratings
    15 Ratings
    Company Website
  • Jotform Reviews & Ratings
    8,206 Ratings
    Company Website
  • Titan Reviews & Ratings
    376 Ratings
    Company Website
  • onPhase Reviews & Ratings
    217 Ratings
    Company Website
  • Bright Data Reviews & Ratings
    1,360 Ratings
    Company Website
  • NetNut Reviews & Ratings
    571 Ratings
    Company Website
  • Square 9 Reviews & Ratings
    411 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    3,022 Ratings
    Company Website
  • Oxylabs Reviews & Ratings
    1,151 Ratings
    Company Website
  • Apify Reviews & Ratings
    1,291 Ratings
    Company Website

What is Kapiche?

Kapiche is an innovative analytics and insights platform designed to interpret customer feedback data. This tool enables you to enhance decision-making processes, thereby improving your financial outcomes. You can effortlessly integrate various data sources to swiftly analyze thousands of customer feedback responses. With no setup, manual coding, or complex frameworks required, discovering insights becomes a matter of minutes rather than weeks. You can trust your analysis completely, allowing you to respond to business inquiries rapidly with in-depth, actionable insights drawn from all customer data sources. This process is streamlined to ensure efficiency, taking just minutes instead of lengthy periods. Your insights analysts will play a crucial role in fostering organizational support for your customer experience initiatives, ultimately promoting customer-focused and impactful transformations. Relying solely on quantitative customer data is insufficient for making the most informed business decisions; the most valuable insights emerge from the integration of both qualitative and quantitative data throughout every phase of the customer journey. By leveraging this blend of data, you can gain a more comprehensive understanding of customer needs and drive better outcomes.

What is Centriam?

Centriam skillfully converts raw data into practical insights at an affordable rate, assisting you in reducing customer churn while also enhancing upsell opportunities. Leverage customer behavior and data to determine the optimal timing and method for gathering feedback. With Centriam, you can initiate highly customized feedback campaigns triggered by specific customer interactions. By associating feedback with detailed customer profiles, you acquire an in-depth understanding of their challenges. It's essential to tackle the most pressing concerns through targeted follow-up communications that draw from both customer feedback and insights. Swiftly addressing customer issues in a way that aligns with their expectations is vital. Moreover, integrating Centriam with various data systems allows you to set up feedback triggers that react to customer behaviors and insights effectively. Craft specific follow-up strategies that take into account customer feedback, text analytics, and profile data, while also identifying which customers need urgent attention. By prioritizing follow-ups based on these factors, you can significantly boost customer satisfaction and engagement. This well-rounded approach fosters a deeper connection and a more responsive relationship with your clients, ultimately leading to enhanced loyalty and trust.

Media

Media

Integrations Supported

Amazon Redshift
Amazon S3
AskNicely
Delighted
Google Cloud BigQuery
Google Forms
Help Scout
HubSpot Customer Platform
Intercom
Kayako
Medallia
Microsoft Dynamics 365
Qualaroo
ReviewTrackers
Snowflake
SurveyMonkey
SurveyMonkey Enterprise
Typeform
Zendesk
Zoho Desk

Integrations Supported

Amazon Redshift
Amazon S3
AskNicely
Delighted
Google Cloud BigQuery
Google Forms
Help Scout
HubSpot Customer Platform
Intercom
Kayako
Medallia
Microsoft Dynamics 365
Qualaroo
ReviewTrackers
Snowflake
SurveyMonkey
SurveyMonkey Enterprise
Typeform
Zendesk
Zoho Desk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kapiche

Date Founded

2015

Company Location

Australia

Company Website

kapiche.com

Company Facts

Organization Name

Centriam

Date Founded

2012

Company Location

United States

Company Website

www.centriam.com

Categories and Features

Data Entry

Abbreviation Detection
Data Capture and Transfer
Data Cleansing
Data Entry Verification
Data Search Flexibility
Duplicate Detection
Flexible Search
Image Entry
Library Conversion
Mis-Keyed Variation Detection
Phonetic Variation Detection

Data Extraction

Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Popular Alternatives

Popular Alternatives

Delighted Reviews & Ratings

Delighted

Qualtrics
Touchpoint CX Reviews & Ratings

Touchpoint CX

Touchpoint Group