Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Jotform Reviews & Ratings
    4.6 out of 5 stars 9,009 Ratings
    Company Website for Jotform
  • Intellimas Reviews & Ratings
    4.7 out of 5 stars 30 Ratings
    Company Website for Intellimas
  • Titan Reviews & Ratings
    4.9 out of 5 stars 378 Ratings
    Company Website for Titan
  • SurveyJS Reviews & Ratings
    4.8 out of 5 stars 64 Ratings
    Company Website for SurveyJS
  • Bright Data Reviews & Ratings
    4.5 out of 5 stars 1,430 Ratings
    Company Website for Bright Data
  • Nutrient SDK Reviews & Ratings
    4.7 out of 5 stars 113 Ratings
    Company Website for Nutrient SDK
  • SurveySparrow Reviews & Ratings
    4.3 out of 5 stars 3,089 Ratings
    Company Website for SurveySparrow
  • Oxylabs Reviews & Ratings
    4.2 out of 5 stars 1,216 Ratings
    Company Website for Oxylabs
  • ARGOS Identity Reviews & Ratings
    4.9 out of 5 stars 8 Ratings
    Company Website for ARGOS Identity
  • Apify Reviews & Ratings
    4.8 out of 5 stars 1,800 Ratings
    Company Website for Apify

What is Kapiche?

Kapiche is an innovative analytics and insights platform designed to interpret customer feedback data. This tool enables you to enhance decision-making processes, thereby improving your financial outcomes. You can effortlessly integrate various data sources to swiftly analyze thousands of customer feedback responses. With no setup, manual coding, or complex frameworks required, discovering insights becomes a matter of minutes rather than weeks. You can trust your analysis completely, allowing you to respond to business inquiries rapidly with in-depth, actionable insights drawn from all customer data sources. This process is streamlined to ensure efficiency, taking just minutes instead of lengthy periods. Your insights analysts will play a crucial role in fostering organizational support for your customer experience initiatives, ultimately promoting customer-focused and impactful transformations. Relying solely on quantitative customer data is insufficient for making the most informed business decisions; the most valuable insights emerge from the integration of both qualitative and quantitative data throughout every phase of the customer journey. By leveraging this blend of data, you can gain a more comprehensive understanding of customer needs and drive better outcomes.

What is Clarabridge?

The Clarabridge Platform brings together various sources of Voice of the Customer (VoC) data, integrating customer feedback and interactions into a unified system. By leveraging sophisticated AI-driven speech and text analytics along with superior Natural Language Understanding (NLU), it evaluates the conversations that take place daily between your customers and employees across multiple channels, including phone calls, live chats, private messages, and social media. With Clarabridge, you gain immediate insights into customer engagement ease (Effort), loyalty and emotional reactions, the factors influencing fluctuations in Net Promoter Score (NPS), as well as concerns related to customer churn and rising contact volumes. The analytics provided by Clarabridge facilitate rapid decision-making, timely actions, and thorough tracking of results. Partnering with Clarabridge not only offers solutions tailored to improving customer experiences but is also backed by a cutting-edge AI-powered text analytics engine that transforms confusion into clear understanding of customer interactions. As the only platform adept at capturing customer sentiments effectively, Clarabridge significantly enhances businesses' abilities to nurture and strengthen their customer relationships. Furthermore, this robust platform equips organizations with the tools necessary to adapt and thrive in an ever-evolving market landscape.

Media

Media

Integrations Supported

Salesforce
SurveyMonkey Enterprise
Zendesk
Amazon S3
AskNicely
CustomerGauge
Delighted
Freshdesk
GetFeedback
Google Forms
Help Scout
Medallia
Qualtrics Customer Experience
Snowflake
Typeform

Integrations Supported

Salesforce
SurveyMonkey Enterprise
Zendesk
Cendyn Revintel

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kapiche

Date Founded

2015

Company Location

Australia

Company Website

kapiche.com

Company Facts

Organization Name

Clarabridge

Date Founded

2005

Company Location

United States

Company Website

www.clarabridge.com

Categories and Features

Data Entry

Not specified

Data Extraction

Not specified

Text Analytics

Not specified

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Not specified

Customer Service

Alerts / Escalation
Knowledge Base
Performance Metrics
Surveys & Feedback

Data Extraction

Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

NPS

Not specified

Sentiment Analysis

Not specified

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Speech Analytics

Automatic Transcription
Call Recording
Customer Experience Management
Data Security
Predictive Analytics
Sentiment Analysis
Surveys & Feedback

Text Analytics

Not specified

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Popular Alternatives

Popular Alternatives

Keatext Reviews & Ratings

Keatext

5.0 out of 5 stars
Daisee Reviews & Ratings

Daisee

daisee
Clootrack Reviews & Ratings

Clootrack

5.0 out of 5 stars