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What is Kibo Order Management?

Kibo Order Management offers a flexible and scalable solution tailored to help businesses navigate the ever-evolving landscape of market trends, customer demands, and international challenges. This innovative cloud-based platform enables retailers to swiftly adopt and fine-tune diverse fulfillment strategies that drive revenue growth while meeting customer expectations. With over 1,000 brands already benefiting from increased revenue through Kibo, the system enhances customer loyalty by providing an extensive range of products and fulfillment methods that effortlessly capture orders from multiple channels. Retailers can tap into inventory across the entire fulfillment network, irrespective of location, and optimize shipping from the nearest facilities to reduce holding costs and address fraud risks effectively. Kibo's automated fulfillment optimization guarantees efficient order routing, striking a balance between cost savings and prompt delivery times. Furthermore, with real-time visibility into inventory across distribution centers, retail locations, and vendor sites, Kibo empowers businesses to ship products directly to consumers from any part of their supply chain, thus maintaining a competitive advantage in the retail sector. This comprehensive level of integration not only streamlines operational processes but also significantly enriches the customer experience, making it a vital tool for modern retailers striving for excellence. By leveraging such advanced features, businesses can position themselves for sustained growth in a dynamic marketplace.

What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

Media

Media

Integrations Supported

ACCEO Retail-1
Kibo eCommerce
SiteVibes

Integrations Supported

ACCEO Retail-1
Kibo eCommerce
SiteVibes

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kibo

Date Founded

2015

Company Location

United States

Company Website

kibocommerce.com

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Popular Alternatives

Popular Alternatives