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Dialpad SupportMost contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence. The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer. That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect. The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters. Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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What is Kimi K3?
Kimi K3 is Moonshot AI’s most advanced model, designed for high-end reasoning, software engineering, multimodal understanding, knowledge work, and agentic AI applications. The model has 2.8 trillion parameters and is built on Kimi Delta Attention, a hybrid linear attention mechanism created for long-context performance. It also uses Attention Residuals and supports a native context window of up to 1 million tokens. This makes Kimi K3 suitable for tasks involving large codebases, long research materials, enterprise documentation, multi-file analysis, legal documents, technical manuals, and complex workflows. Kimi K3 always has thinking mode enabled, with reasoning effort configured through the reasoning_effort field and maximum effort currently supported as the default. Developers can use the model through an OpenAI-compatible API, making it easier to integrate with existing SDKs, clients, and application infrastructure. The model supports streaming responses with separate reasoning and final-answer deltas, allowing applications to display reasoning progress and final content differently. Kimi K3 also supports strict structured output with JSON Schema, partial mode for continuing from a prefix, custom tool calling, required tool use, and dynamic tool loading through system messages. Its vision capabilities support image and video inputs through base64 or uploaded files, enabling analysis of visual content alongside text. Automatic context caching helps workflows that reuse long prefixes, such as large knowledge bases or persistent system context, without requiring developers to manage cache IDs manually. By combining frontier-scale parameters, long-context processing, visual input, structured outputs, tool orchestration, and developer-friendly API compatibility, Kimi K3 gives teams a strong foundation for advanced AI agents, coding assistants, research systems, enterprise automation, and multimodal applications.
What is Amazon Nova Pro?
Amazon Nova Pro is a robust AI model that supports text, image, and video inputs, providing optimal speed and accuracy for a variety of business applications. Whether you’re looking to automate Q&A, create instructional agents, or handle complex video content, Nova Pro delivers cutting-edge results. It is highly efficient in performing multi-step workflows and excels at software development tasks and mathematical reasoning, all while maintaining industry-leading cost-effectiveness and responsiveness. With its versatility, Nova Pro is ideal for businesses looking to implement powerful AI-driven solutions across multiple domains.
Integrations Supported
Amazon Nova Act
Amazon Nova Lite
C#
C++
Cherry Studio
Editee
Fireworks AI
JavaScript
Kimi Code CLI
Oh My OpenAgent
Integrations Supported
Amazon Nova Act
Amazon Nova Lite
C#
C++
Cherry Studio
Editee
Fireworks AI
JavaScript
Kimi Code CLI
Oh My OpenAgent
API Availability
Has API
API Availability
Has API
Pricing Information
$3 per 1M tokens (input)
Kimi K3 is priced per 1 million tokens:
Cached input: $0.30
Uncached input: $3.00
Output: $15.00
Context window: 1,048,576 tokens
Cached inputs cost 90% less than uncached inputs, while generated output is the most expensive token category. Prices exclude applicable taxes, which are calculated based on the customer’s jurisdiction.
Cached input: $0.30
Uncached input: $3.00
Output: $15.00
Context window: 1,048,576 tokens
Cached inputs cost 90% less than uncached inputs, while generated output is the most expensive token category. Prices exclude applicable taxes, which are calculated based on the customer’s jurisdiction.
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Moonshot AI
Date Founded
2023
Company Location
China
Company Website
kimi.ai
Company Facts
Organization Name
Amazon
Date Founded
1994
Company Location
United States
Company Website
aws.amazon.com/ai/generative-ai/nova/
