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What is Klaus?
Rapidly expanding companies such as Epic Games, Hopin, and Wistia leverage Klaus to enhance agent capabilities and foster more positive customer interactions.
✨ Users of Klaus have experienced:
- A remarkable 70% reduction in time spent on quality control
- An increase in customer satisfaction (CSAT) exceeding 10%
- A doubling in the speed of onboarding new agents
✨ Our fantastic features include:
- Automation and scalability for quality assurance
- The ability to rate and provide feedback on conversations
- Customizable rating categories and scales
- Swift onboarding processes for new support representatives
- AI-driven identification of meaningful conversations
- Automated goal assignments and tracking
- Targeted coaching with accuracy
- Filtering conversations by complexity, sentiment, CSAT, and more
- Agent-specific filters for volume, sentiment, and CSAT
With Klaus, you can dive deep into data insights while also gaining a broader perspective through visual representations. As a comprehensive solution, Klaus serves as your go-to resource for training and enhancement, ensuring your teams are equipped for success.
What is DVSAnalytics?
DVSAnalytics provides robust and secure solutions tailored for call and screen recording, catering specifically to the distinctive requirements of your organization while allowing for growth as your business scales. By utilizing their services, you can boost customer support, maintain compliance, reduce risks and liabilities, resolve disputes, verify customer orders, and gather insightful data. With DVSAnalytics, you can achieve a comprehensive understanding of your contact center dynamics. Their innovative Speech Analytics feature converts audio recordings into easily searchable data, offering extensive business intelligence about your organization and its customers. Furthermore, the Desktop Analytics tool utilizes metadata from various third-party platforms such as CRM systems or communication applications to categorize interactions in a manner that aligns with your business needs. DVSAnalytics’ quality management resources enable thorough evaluation and coaching of employees, which is essential for consistently improving the quality of customer engagements. You can scrutinize interactions, initiate automated coaching based on performance evaluations, and motivate agents with intuitive contest management, thereby cultivating an environment of ongoing enhancement and encouragement. This well-rounded strategy not only optimizes operations but also equips your team to provide outstanding service while adapting to evolving challenges. Ultimately, DVSAnalytics positions your organization for success in a competitive landscape.
Integrations Supported
Aircall
Amazon Connect
Amazon Web Services (AWS)
Avaya Experience Platform
CallHippo
Cisco CX Cloud
Dixa
Drift
Front
Gorgias
Integrations Supported
Aircall
Amazon Connect
Amazon Web Services (AWS)
Avaya Experience Platform
CallHippo
Cisco CX Cloud
Dixa
Drift
Front
Gorgias
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Klaus
Date Founded
2018
Company Location
Estonia / Remote
Company Website
klausapp.com
Company Facts
Organization Name
DVSAnalytics
Date Founded
1983
Company Location
United States
Company Website
dvsanalytics.com
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning