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What is Klir?

Ensuring compliance is a shared obligation that extends beyond a single person; it demands a united approach from the whole organization. We understand the difficulties that emerge when various task owners are distributed across multiple departments. Klir promotes effective information sharing within the utility, guaranteeing that every task is attended to, even in the absence of team members. For too long, professionals in the water management industry have had to cope with outdated and cumbersome software, often borrowed from unrelated fields. With Klir's modern and user-friendly platform, users can witness a significant improvement in their operations almost immediately. Klirâ„¢ is designed to encompass all pertinent regulations affecting your utility and offers accessible tools to adapt the platform to align with local rules. It functions as an all-in-one software solution for all critical tasks, workflows, and data necessary for daily compliance activities. Consequently, this removes the reliance on costly outsourced integration services. Users are empowered to independently add new forms or workflows, thanks to intuitive point-and-click form builders and workflow management systems, giving them greater control over their processes. This not only boosts operational efficiency but also cultivates a sense of ownership and competence among team members, ultimately leading to a more engaged workforce. By streamlining operations, Klir enables organizations to focus on their core responsibilities while maintaining compliance effortlessly.

What is Cisco Finesse?

Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers.

Media

Media

Integrations Supported

Integrations Supported

Cisco Jabber
Daisee
Dynamics Telephony
Empirix

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Klir

Date Founded

2017

Company Location

Canada

Company Website

klir.io

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Categories and Features

Compliance

Not specified

Categories and Features

Call Center

Not specified

Customer Service

Not specified

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Direct Line To Compliance