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What is Klir?

Ensuring compliance is a shared obligation that extends beyond a single person; it demands a united approach from the whole organization. We understand the difficulties that emerge when various task owners are distributed across multiple departments. Klir promotes effective information sharing within the utility, guaranteeing that every task is attended to, even in the absence of team members. For too long, professionals in the water management industry have had to cope with outdated and cumbersome software, often borrowed from unrelated fields. With Klir's modern and user-friendly platform, users can witness a significant improvement in their operations almost immediately. Klirâ„¢ is designed to encompass all pertinent regulations affecting your utility and offers accessible tools to adapt the platform to align with local rules. It functions as an all-in-one software solution for all critical tasks, workflows, and data necessary for daily compliance activities. Consequently, this removes the reliance on costly outsourced integration services. Users are empowered to independently add new forms or workflows, thanks to intuitive point-and-click form builders and workflow management systems, giving them greater control over their processes. This not only boosts operational efficiency but also cultivates a sense of ownership and competence among team members, ultimately leading to a more engaged workforce. By streamlining operations, Klir enables organizations to focus on their core responsibilities while maintaining compliance effortlessly.

What is Cisco Finesse?

Transform your customer service operations with Cisco Finesse, an advanced desktop solution tailored for both agents and supervisors that promotes effective collaboration across the teams within your service organization. Designed with the user in mind, Finesse enhances the experience of customer care representatives and seamlessly integrates with the Cisco Collaboration suite while following industry standards. This platform facilitates cost-effective customization of interfaces for agents and supervisors through open web 2.0 APIs, allowing for the easy addition of supplementary applications that provide extra value. By integrating traditional contact center functionalities into a streamlined, browser-based desktop, Cisco Finesse eliminates the necessity for client-side installations. Customers benefit from a single, flexible interface, or cockpit, that allows customer care personnel rapid access to a diverse range of resources and information, which results in faster and more accurate service delivery. Additionally, this forward-thinking solution streamlines communication and collaboration among teams, greatly improving overall operational efficiency. In essence, Cisco Finesse is not just about enhancing service; it's about transforming the way teams engage with each other and with customers.

Media

Media

Integrations Supported

Altair Knowledge Hub
Cisco Jabber
Daisee
Dynamics Telephony
Empirix

Integrations Supported

Altair Knowledge Hub
Cisco Jabber
Daisee
Dynamics Telephony
Empirix

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Klir

Date Founded

2017

Company Location

Canada

Company Website

klir.io

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.cisco.com/c/en/us/products/contact-center/finesse/index.html

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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Direct Line To Compliance