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What is KnoCommerce?

Start with our adaptable multi-touch attribution templates, which generate over a million responses monthly. Gather insights by employing twelve unique question types along with a broad selection of existing templates. Make use of our pre- and post-purchase surveys to discover crucial insights that may be overlooked by other attribution tools. Examine the duration it takes for customers to complete their first purchase, along with channel-specific questions, to evaluate how various channels influence buyer behavior over time. Divide your attribution survey findings by average order value to achieve a clearer understanding of attribution dynamics and the impact on revenue across different channels, demographic segments, and customer motivations. Additionally, reach out to shoppers who abandoned their carts through surveys to identify the factors that led to their decision not to complete the purchase and promptly address any concerns they may have. Engage with customers who have not returned for a repeat purchase by offering them an automatically generated promo code as a thank you for their prior business. This strategy not only aids in customer retention but significantly boosts overall engagement and satisfaction levels, ultimately driving a healthier customer relationship. By integrating these elements, businesses can foster a more comprehensive understanding of their customer interactions and improve marketing effectiveness.

What is Excellent Survey?

Excellent Survey is an innovative online platform tailored for the creation of surveys and forms, serving a wide range of users including professionals, teams, researchers, educators, and individuals. It provides users with the option to start from scratch, choose a customizable template, or even use an AI-generated draft to develop their questionnaires, featuring a diverse selection of 34 question types along with conditional logic to enhance the survey experience. The user-friendly editor allows for the integration of personalized branding elements such as colors, fonts, logos, and themes, ensuring that each survey reflects the user's unique style. Furthermore, surveys can be conveniently shared through various methods, including links, QR codes, emails, social media, or direct website integration, enabling respondents to participate seamlessly on their mobile devices, tablets, or desktop computers. The platform's workspace is equipped with powerful analytical tools, offering insights such as question charts, completion rates, time metrics, NPS scores, audience demographics, and AI-generated suggestions for improving response quality. Users can also export their gathered data in various formats such as Excel, CSV, PDF, or SPSS-ready files, facilitating further analysis. The interface is designed to be accessible in both English and Arabic, accommodating users who require right-to-left text layouts. While a free account allows users to create an unlimited number of surveys and collect responses, there are some restrictions on the generation of surveys and new AI reports, limited to 10 requests per hour per user. This comprehensive approach makes Excellent Survey a valuable tool for anyone looking to efficiently create and analyze surveys, ultimately aiming to enhance user engagement and data collection.

Media

Media

Integrations Supported

Klaviyo
Loop Subscriptions
Replo
Shopify
Triple Whale

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Free
The free account includes unlimited surveys and responses, 34 question types, templates, branding, logic, AI drafting and reports, and PDF, Excel, CSV and SPSS-ready exports. AI survey generation and new AI reports are each limited to 10 requests per hour per user.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

KnoCommerce

Date Founded

2021

Company Location

United States

Company Website

knocommerce.com

Company Facts

Organization Name

Excellent Survey

Company Website

excellentsurvey.com

Categories and Features

eCommerce Tools

Not specified

Survey

Not specified

Categories and Features

Online Form Builders

Not specified

Survey

Not specified

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