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Knovvu Biometrics provides a rapid and secure way to authenticate customers by evaluating over 100 unique voice characteristics. The technology is equipped with sophisticated functionalities, including the ability to manipulate playback, detect synthetic voices, and recognize changes in voice, which collectively safeguard against fraudulent activities. This innovative system decreases the average time required for customer verification during phone calls by around 30 seconds. It is designed to function seamlessly, regardless of the language, accent, or content of the conversation, facilitating a hassle-free experience for both customers and agents alike. By effectively monitoring numerous voice parameters, Knovvu Biometrics can swiftly identify and authorize callers within just a few seconds. Furthermore, the solution bolsters security through its blacklist identification capability, which matches the caller's voiceprint against a blacklist database for added protection. Knovvu also reports an impressive 95% enhancement in the speed of speaker identification across large datasets, while maintaining a high accuracy rate of 98% for both speaker verification and identification. This cutting-edge solution not only optimizes the authentication workflow but also significantly strengthens the security framework in customer interactions, ultimately leading to greater trust and satisfaction among users. Enhanced security measures like these are critical in today's digital landscape, where protecting customer information is paramount.
What is Azure Speaker Recognition?
The Speech service includes a functionality that authenticates and recognizes individual speakers, significantly improving customer interactions. By streamlining the verification process, it promotes seamless and secure experiences for users across multiple platforms, such as web applications and customer support call centers. This voice-based authentication can be achieved through designated passphrases or unrestricted voice inputs. Moreover, it enables the identification of speakers from a pool of registered users, which helps in associating conversations with particular individuals, thus enhancing personalized interactions and catering to scenarios involving multiple voice recognitions. Consequently, this innovative technology equips businesses to deliver customized experiences that align with the distinct identities of each customer, ultimately fostering stronger connections. In an increasingly digital world, such capabilities are crucial for meeting the evolving expectations of clients.
Integrations Supported
Azure AI Content Safety
Azure AI Services
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sestek
Company Location
United Kingdom
Company Website
www.sestek.com/voice-biometrics-knovvu
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
azure.microsoft.com/en-us/services/cognitive-services/speaker-recognition/
Categories and Features
Categories and Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition