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What is Knowcross?

In an era where online guest reviews hold significant sway, managing service quality plays a crucial role in determining your business's success and profitability. Knowcross offers indispensable tools to facilitate this critical task. By enhancing operational efficiency, you can raise the bar for guest service and cultivate deeper loyalty among patrons. With Knowcross, your hotel staff can tap into valuable guest insights, allowing you to anticipate needs, react effectively, and consistently surpass expectations. Furthermore, utilizing these insights helps you craft unforgettable experiences that leave a lasting impression on guests long after they depart. Ultimately, this proactive approach not only improves service but also drives repeat business and positive referrals.

What is Grace?

Initiate your outreach today to connect with guests at the perfect time. Enable them to communicate through their preferred messaging apps, including WhatsApp, Viber, Line, SMS, and Facebook Messenger, to interact with the hotel. Craft a distinctive and personalized communication experience that truly makes an impression. Handle multi-language conversations and various requests seamlessly from a single platform. Grace allows multiple staff members to support guests simultaneously, each using their own devices while remaining fully integrated with the PMS. Critical guest information is easily accessible to the team, ensuring it is updated accurately when needed. By improving your engagement efforts, Grace not only boosts guest satisfaction but also provides essential analytical insights that can enhance service delivery. Your property's main landline is converted into a verified WhatsApp number, assuring guests of reliable communication. This system simplifies interactions, enabling you to keep guests informed, resolve their questions, share visuals, and even assess their emotional responses, thereby nurturing a deeper connection. Ultimately, this forward-thinking communication strategy not only streamlines operational processes but also fosters a welcoming environment that encourages repeat visits from guests, making them feel valued and appreciated. As a result, you position your hotel as a leader in guest relations, setting a new standard for hospitality excellence.

Media

Media

Integrations Supported

Akia
Facebook Messenger
Glowing
INTELITY
IRIS Guest
LINE
MVI
SABA Chatbot
SABA F&B Ordering
SABA Host
Viber
WhatsApp

Integrations Supported

Akia
Facebook Messenger
Glowing
INTELITY
IRIS Guest
LINE
MVI
SABA Chatbot
SABA F&B Ordering
SABA Host
Viber
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Knowcross

Date Founded

2002

Company Location

United Kingdom

Company Website

knowcross.com

Company Facts

Organization Name

Nevotek

Date Founded

2001

Company Location

United States

Company Website

www.nevotek.com/grace

Categories and Features

Categories and Features

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