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What is Kooomo?

We partner with businesses seeking to expand their reach internationally. As e-commerce ventures grow, they encounter various obstacles, such as issues related to logistics, language differences, and adherence to data protection regulations. With its European roots, Kooomo is tailored to facilitate seamless cross-border transactions while maintaining customer data security. Our mission is to alleviate the financial strain on retailers, ensuring they do not face prohibitive costs for high-level technology essential for their online endeavors. Furthermore, we advocate for a streamlined approach where managing a single transaction doesn’t necessitate the procurement of multiple software solutions. By doing so, we aim to empower companies to engage with the global marketplace in a straightforward and effective way that supports their brand goals. Ultimately, our vision is to help retailers realize their aspirations without facing unnecessary obstacles that could impede their success.

What is 12Return?

12Return is a highly reputable cloud-based solution tailored for managing product returns within a circular and customer-focused economy, offering an integrated returns management service for retail brands engaged in cross-border commerce. Built with a global perspective, 12Return serves as the comprehensive returns platform essential for your international Direct to Consumer operations. Recognizing that every business is unique, 12Return allows you complete control over your account settings, enabling you to customize return policies, identify return motives, manage communication, choose carriers, and organize logistics routes among other functionalities. Additionally, the platform features a multilingual interface that supports customer interactions in nine different languages, encompassing everything from emails to return documentation and the return portal itself. Moreover, 12Return seamlessly integrates with widely-used systems like Shopify, and its versatile API suite ensures that you can connect it with any other system in your supply chain, providing unparalleled flexibility for your operations. The adaptability and user-centric design of 12Return make it an indispensable tool for modern retailers navigating the complexities of returns management.

Media

Media

Integrations Supported

Desktop.com
Loqate
Scalapay

Integrations Supported

Intercom
LiveChat
Magento
Shopify
Slack
UPS Ready
Zendesk
Zuora

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zerogrey

Date Founded

2000

Company Location

Ireland

Company Website

www.kooomo.com

Company Facts

Organization Name

12Return

Date Founded

2010

Company Location

Netherlands

Company Website

12return.com

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Categories and Features

Returns Management

3PL / ERP Integration
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipping

Parcel Shipping
Shipment Tracking

Warehouse Management

3PL Management
Barcoding / RFID
Channel Management
Inventory Management
Location Control
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

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