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What is Kynection KIM?

KIM was designed to support teams working in the field by enhancing their operational efficiency. Despite advancements in technology, numerous businesses continue to rely on paper documents or a variety of applications for data management. Kynection presents a unified solution known as "ONE SYSTEM," which can seamlessly integrate with popular accounting software such as Xero, MYOB, Sage, and Reckon. As a mobile application, KIM empowers organizations to oversee their workforce directly from their smartphones. Additionally, it facilitates the development of tailored workflows and procedures that help standardize operations and boost overall efficiency. Recognizing the distinctiveness of each business, Kynection is committed to providing personalized solutions that cater specifically to your needs, ensuring that you can optimize your operations effectively. This adaptability enables companies to streamline their processes while maintaining their unique operational identity.

What is Globitel Workforce Management (WFM)?

Organizations can gain valuable insights into their agents' activities and the techniques employed to execute those tasks. Globitel’s Workforce Management software offers a sophisticated suite of tools aimed at improving productivity within call center environments while also enabling real-time compliance monitoring. This is achieved through the strategic optimization of workforce resources via accurate forecasting, resulting in the development of more efficient schedules. By aligning the availability of skilled agents with anticipated traffic patterns throughout the day, this method not only guarantees that service levels are upheld but also reduces underutilization, thus enhancing overall efficiency and ensuring agent satisfaction. In addition, Globitel's Workforce Management software features advanced modules designed for smarter workforce management, which include essential functions like scheduling, forecasting, real-time monitoring, and oversight of key operational metrics such as call volumes, handling times, and agent shifts. Moreover, the program's adaptability facilitates quick adjustments to meet varying demand, enabling call centers to respond effectively to any changes in circumstances. This comprehensive approach ultimately supports the continuous improvement of operational performance and service quality.

Media

Media

Integrations Supported

ECI Horizon ERP
ECI Progress
HubSpot Marketing Hub
MYOB AccountRight
MYOB Acumatica
MYOB Exo
Microsoft Dynamics 365 Business Central
PandaDoc
Reckon One
SAP ERP
Sage Intacct
Upvise
ViewPoint
Viewpoint Vista
Xero

Integrations Supported

ECI Horizon ERP
ECI Progress
HubSpot Marketing Hub
MYOB AccountRight
MYOB Acumatica
MYOB Exo
Microsoft Dynamics 365 Business Central
PandaDoc
Reckon One
SAP ERP
Sage Intacct
Upvise
ViewPoint
Viewpoint Vista
Xero

API Availability

Has API

API Availability

Has API

Pricing Information

$60 per user, per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kynection

Company Website

www.kynection.com

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/workforce-management/

Categories and Features

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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