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What is LMS Planner?

Elevate your training management system with LMS Planner, an intuitive tool designed to facilitate the organization and scheduling of corporate training while integrating effortlessly with SAP SuccessFactors LMS. By providing a detailed overview of training data, this tool enables organizations to identify skilled and available resources effectively. It supports proactive long-term planning by analyzing emerging needs and historical trends, equipping schedulers to address demands efficiently. Additionally, LMS Planner serves as a centralized hub for overseeing decisions, approvals, and adjustments, promoting transparency throughout the entire process. With comprehensive visibility from setup to ongoing modifications, it features robust approval processes and version control for enhanced security. Users can easily access a calendar that displays daily, weekly, and monthly views, with resources color-coded for quick reference, ensuring streamlined organization of all training activities. In conclusion, LMS Planner not only optimizes training management but also equips organizations to adapt swiftly to evolving training requirements, thereby enhancing overall operational efficiency.

What is Inteam?

Inteam is a comprehensive workforce management solution designed specifically for contact centers, aimed at improving team planning and operational efficiency by aligning agent schedules with expected workloads across multiple communication channels. Utilizing advanced algorithms, it analyzes past interaction data to generate highly accurate demand forecasts, which help to identify the optimal number of agents and working hours needed to maintain service levels exceeding 95% accuracy. By leveraging these insights, Inteam efficiently organizes and schedules shifts while considering labor regulations, employee preferences, holidays, vacations, and demand variability, fostering a fair distribution of workloads during both busy and slower periods. The platform supports multichannel operations by directing interactions to agents based on their skill sets and service requirements, while also enabling centralized management of schedules, absenteeism, training programs, and other internal activities. This holistic strategy not only boosts overall operational efficiency but also significantly improves agent satisfaction and the quality of service provided within the contact center environment. Additionally, Inteam's adaptability ensures that it can meet the evolving needs of a dynamic workforce and fluctuating market demands.

Media

Media

Integrations Supported

SAP SuccessFactors
SAP SuccessFactors Learning
Syniti Data Matching

Integrations Supported

Inagent
Inconcert
Inconnect
Infunnel
Inspeech

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Rizing

Date Founded

2012

Company Location

United States

Company Website

rizing.com/hcm/software-solution/lms-planner/

Company Facts

Organization Name

Inconcert

Date Founded

2001

Company Location

Spain

Company Website

www.inconcertcx.com/en/products/inteam

Categories and Features

Categories and Features

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