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What is LUIS?

Language Understanding (LUIS) is a sophisticated machine learning service that facilitates the integration of natural language processing capabilities into various applications, bots, and IoT devices. It provides a fast track for creating customized models that evolve over time, allowing developers to seamlessly incorporate natural language features into their projects. LUIS is particularly adept at identifying critical information within conversations by interpreting user intentions (intents) and extracting relevant details from statements (entities), thereby contributing to a comprehensive language understanding framework. In conjunction with the Azure Bot Service, it streamlines the creation of effective bots, making the development process more efficient. With a wealth of developer resources and customizable existing applications, along with entity dictionaries that include categories like Calendar, Music, and Devices, users can quickly design and deploy innovative solutions. These dictionaries benefit from a vast pool of online knowledge, containing billions of entries that assist in accurately extracting pivotal insights from user interactions. The service continuously evolves through active learning, ensuring that the quality of its models improves consistently, thereby solidifying LUIS as an essential asset for contemporary application development. This capability not only empowers developers to craft engaging and responsive user experiences but also significantly enhances overall user satisfaction and interaction quality.

What is Dialogflow?

Dialogflow, developed by Google Cloud, serves as a platform for natural language understanding, enabling the creation and integration of conversational interfaces for various applications, including mobile and web platforms. This tool simplifies the process of embedding various user interfaces, such as bots or interactive voice response systems, into applications. With Dialogflow, businesses can establish innovative methods for customer engagement with their products. It is capable of processing customer inputs in diverse formats, including both text and audio, such as voice calls. Additionally, Dialogflow can generate responses in text format or through synthetic speech, enhancing user interaction. The platform offers specialized services through Dialogflow CX and ES, specifically designed for chatbots and contact center applications. Furthermore, the Agent Assist feature is available to support human agents in contact centers, providing them with real-time suggestions while they engage with customers, ultimately improving service efficiency and customer satisfaction. By leveraging these capabilities, companies can significantly enhance the overall customer experience.

Media

Media

Integrations Supported

BotCore
Geomant
Ideta
Neo Enterprise Assistant Platform
Quickwork
Take Blip
AutoResponder
Avaya Experience Platform
CEDEX Technologies
Call Center Studio
Expertflow Contact Center
Infobip
Jumper.ai
Landbot.io
PubNub
QnA Maker
Stackreaction
Twilio
Vertex AI
voximplant

Integrations Supported

BotCore
Geomant
Ideta
Neo Enterprise Assistant Platform
Quickwork
Take Blip
AutoResponder
Avaya Experience Platform
CEDEX Technologies
Call Center Studio
Expertflow Contact Center
Infobip
Jumper.ai
Landbot.io
PubNub
QnA Maker
Stackreaction
Twilio
Vertex AI
voximplant

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.luis.ai/

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/dialogflow

Categories and Features

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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