Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Paycom Reviews & Ratings
    4.6 out of 5 stars 8,504 Ratings
    Company Website for Paycom
  • ALMobile Reviews & Ratings
    4.3 out of 5 stars 29 Ratings
    Company Website for ALMobile
  • Insightful Reviews & Ratings
    4.7 out of 5 stars 707 Ratings
    Company Website for Insightful
  • Connecteam Reviews & Ratings
    4.6 out of 5 stars 10,756 Ratings
    Company Website for Connecteam
  • Monitask Reviews & Ratings
    4.8 out of 5 stars 358 Ratings
    Company Website for Monitask
  • Edgefinity IoT Reviews & Ratings
    4.8 out of 5 stars 6 Ratings
    Company Website for Edgefinity IoT
  • HR Partner Reviews & Ratings
    4.7 out of 5 stars 205 Ratings
    Company Website for HR Partner
  • 800.com Reviews & Ratings
    4.5 out of 5 stars 2,436 Ratings
    Company Website for 800.com
  • Planfix Reviews & Ratings
    4.8 out of 5 stars 58 Ratings
    Company Website for Planfix
  • Transformify (TFY) Reviews & Ratings
    4.4 out of 5 stars 58 Ratings
    Company Website for Transformify (TFY)

What is Lab1?

Lab1 effectively compiles meta-data about user interactions, which encompasses computer activities, meetings, phone calls, and evaluations of training needs, transforming this data into valuable insights concerning tasks, personnel, and time management. By automating the collection of data, it removes the necessity for manual input, significantly boosting both the efficiency and objectivity of the information obtained. The system collects activity data in real-time from a variety of platforms, such as computers, telecommunication systems, calendars, and training evaluation tools, all while maintaining user privacy and steering clear of sensitive or confidential information. Operating on a client-server architecture, Lab1 employs agent software on user workstations, while the server provides data accessibility through a web interface or customized database views. This transition from raw data to substantial business results is crucial. The Lab1 dashboard is meticulously designed to assess numerous business processes taking place within an organization, which facilitates faster and more informed decision-making. This innovative approach not only streamlines decision-making but also enhances efficiency and precision, ultimately leading to improved organizational performance. By integrating these insights, Lab1 empowers businesses to adapt and thrive in a rapidly changing environment.

What is AgentTime?

AgentTime™ offers an accessible and budget-friendly approach to handling workforce scheduling in call centers. With this tool, you can swiftly import forecasts that detail call volumes and average handling times segmented by specific intervals. The software is capable of producing optimized weekly schedules customized for your teams of agents. AgentTime is equipped with Portage’s innovative Call Center Designer and the SimACD staffing tool, which collaborate to ascertain the optimal number of agents required for each time slot during your operational week. The Call Center Designer employs well-established Erlang-C formulas to provide precise predictions regarding staffing necessities and various performance indicators for every time period throughout the day. Meanwhile, SimACD enhances these predictions, enabling you to test various agent configurations in a simulated automatic call distributor (ACD) setting before finalizing your scheduling decisions. Thanks to its intuitive user interface, AgentTime simplifies the creation of weekly schedules, promoting seamless and efficient operations for your call center, ultimately leading to enhanced productivity and service quality. In addition, this solution allows for easy adjustments based on real-time data, ensuring your workforce is always aligned with fluctuating demand.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$10 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Lab1

Date Founded

2012

Company Location

Poland

Company Website

www.lab.one/

Company Facts

Organization Name

Portage Communications

Company Website

portagecommunications.com/call-center-scheduling-software/

Categories and Features

Workforce Management

Employee Lifecycle Management
Performance Appraisal
Time & Attendance

Categories and Features

Popular Alternatives

OfficeView Reviews & Ratings

OfficeView

OfficeView Software

Popular Alternatives

Call Center Designer Reviews & Ratings

Call Center Designer

Portage Communications
C-Flex Reviews & Ratings

C-Flex

Cortel