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Dialpad SupportDialpad Support is an innovative AI-powered contact center solution designed to provide agents with instant access to resources that exceed customer expectations. Through the implementation of self-service virtual agents and AI chatbots, it effectively manages routine queries, resulting in reduced resolution times and enabling human agents to focus on more complex issues. The platform features live coaching supported by AI-driven scorecards and actionable insights, which aid managers in evaluating agent performance, delivering real-time support during calls, and optimizing workflows. Additionally, integrated Contact Center AI assesses both voice and chat sentiment to pinpoint areas that may cause friction, while intuitive dashboards and real-time analytics track crucial metrics such as average handling time, customer satisfaction ratings, and forecasting accuracy. Moreover, its seamless integrations with platforms like Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot unify customer interaction histories and data. With a resilient dual-cloud infrastructure, it guarantees enterprise-level stability, offering a 100% uptime service level agreement and robust disaster recovery solutions to ensure continuous service for users. In conclusion, Dialpad Support not only boosts operational efficiency but also nurtures deeper connections between agents and their customers, ultimately enhancing the overall customer experience.
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What is Laguna M.1?
Laguna M.1 is recognized as Poolside's premier model for agentic coding, meticulously designed in-house to optimize software development processes. This sophisticated model incorporates 225 billion parameters and employs a Mixture of Experts architecture with 23 billion parameters activated, all trained on a colossal dataset of 30 trillion tokens using a network of 6,144 NVIDIA H200 GPUs. Poolside committed to developing Laguna M.1 from the ground up, utilizing proprietary data, a specialized training codebase, and an asynchronous on-policy reinforcement learning strategy within its agent framework, all specifically oriented towards agentic coding applications. The model's architecture is crafted to deliver top-tier performance within Poolside's coding agent, empowering it to adeptly reason through programming tasks, engage with an array of tools, modify code, run tests, and support extensive autonomous development sessions. Tailored for developers and teams facing complex coding obstacles, Laguna M.1 boasts enhanced capabilities in reasoning, understanding architecture, managing terminal actions, and executing multi-step processes, far exceeding the abilities of lighter models. Overall, its comprehensive feature set establishes it as an indispensable tool for professionals immersed in high-stakes software projects, making it a vital component in the landscape of agentic coding solutions.
What is Claude Opus 4.8?
Claude Opus 4.8 is Anthropic’s latest frontier AI model engineered to deliver advanced coding intelligence, reasoning capabilities, autonomous workflows, and enterprise-grade collaboration for developers, technical teams, and organizations building AI-powered systems. As the successor to Claude Opus 4.7, the model introduces improvements across software engineering, agentic execution, practical knowledge work, benchmark performance, and alignment behavior while retaining the same standard pricing structure. Claude Opus 4.8 is specifically optimized for complex coding tasks, large-scale workflow orchestration, long-running automation processes, and advanced reasoning scenarios where reliability, transparency, and contextual judgment are critical. One of the model’s defining advancements is its improved honesty and uncertainty awareness, making it significantly less likely to produce unsupported conclusions or overlook defects in generated code, reasoning chains, and operational outputs. Anthropic’s alignment assessments also report stronger prosocial behavior, lower rates of deceptive or unsafe actions, and improved adherence to user intent compared to earlier Opus releases. The release introduces configurable effort controls that allow users to determine how much computational reasoning the model applies to a task, enabling flexible tradeoffs between speed, token consumption, and response depth depending on workflow complexity. Claude Opus 4.8 also powers new “dynamic workflows” functionality in Claude Code, where the model can coordinate hundreds of parallel AI subagents during a single session to execute large-scale software engineering operations such as repository-wide migrations, testing workflows, and multi-step automation tasks. Anthropic further expanded the platform with lower-cost fast mode processing, enabling the model to operate at significantly higher speeds while remaining more affordable than previous high-performance configurations.
Integrations Supported
Claude Code
Hermes Agent
IntelliJ IDEA
OpenClaw
OpenCode
.NET
Amp
Anything
Cherry Studio
Claude Design
Integrations Supported
Claude Code
Hermes Agent
IntelliJ IDEA
OpenClaw
OpenCode
.NET
Amp
Anything
Cherry Studio
Claude Design
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Trial Offered?
Free Version
Pricing Information
$5 per 1M (input)
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Poolside
Date Founded
2023
Company Location
United States
Company Website
www.poolside.ai/models
Company Facts
Organization Name
Anthropic
Date Founded
2021
Company Location
United States
Company Website
claude.ai/