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Dialpad SupportDialpad Support is an innovative AI-powered contact center solution designed to provide agents with instant access to resources that exceed customer expectations. Through the implementation of self-service virtual agents and AI chatbots, it effectively manages routine queries, resulting in reduced resolution times and enabling human agents to focus on more complex issues. The platform features live coaching supported by AI-driven scorecards and actionable insights, which aid managers in evaluating agent performance, delivering real-time support during calls, and optimizing workflows. Additionally, integrated Contact Center AI assesses both voice and chat sentiment to pinpoint areas that may cause friction, while intuitive dashboards and real-time analytics track crucial metrics such as average handling time, customer satisfaction ratings, and forecasting accuracy. Moreover, its seamless integrations with platforms like Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot unify customer interaction histories and data. With a resilient dual-cloud infrastructure, it guarantees enterprise-level stability, offering a 100% uptime service level agreement and robust disaster recovery solutions to ensure continuous service for users. In conclusion, Dialpad Support not only boosts operational efficiency but also nurtures deeper connections between agents and their customers, ultimately enhancing the overall customer experience.
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What is Laguna M.1?
Laguna M.1 is recognized as Poolside's premier model for agentic coding, meticulously designed in-house to optimize software development processes. This sophisticated model incorporates 225 billion parameters and employs a Mixture of Experts architecture with 23 billion parameters activated, all trained on a colossal dataset of 30 trillion tokens using a network of 6,144 NVIDIA H200 GPUs. Poolside committed to developing Laguna M.1 from the ground up, utilizing proprietary data, a specialized training codebase, and an asynchronous on-policy reinforcement learning strategy within its agent framework, all specifically oriented towards agentic coding applications. The model's architecture is crafted to deliver top-tier performance within Poolside's coding agent, empowering it to adeptly reason through programming tasks, engage with an array of tools, modify code, run tests, and support extensive autonomous development sessions. Tailored for developers and teams facing complex coding obstacles, Laguna M.1 boasts enhanced capabilities in reasoning, understanding architecture, managing terminal actions, and executing multi-step processes, far exceeding the abilities of lighter models. Overall, its comprehensive feature set establishes it as an indispensable tool for professionals immersed in high-stakes software projects, making it a vital component in the landscape of agentic coding solutions.
What is Claude Sonnet 4.6?
Claude Sonnet 4.6 is the latest evolution in Anthropic’s Sonnet model family, offering major advancements in coding, reasoning, computer interaction, and knowledge-intensive workflows. Designed as a full upgrade rather than an incremental update, it improves consistency, instruction following, and multi-step task completion across a broad range of professional applications. The model introduces a 1 million token context window in beta, enabling users to analyze entire codebases, long contracts, research archives, or complex planning documents in one cohesive session. Developers with early access reported a strong preference for Sonnet 4.6 over Sonnet 4.5 and even favored it over Opus 4.5 in many real-world coding tasks. Users highlighted its reduced overengineering tendencies, improved follow-through, and lower incidence of hallucinations during extended sessions. A major enhancement is its improved computer-use capability, allowing it to operate traditional software environments by interacting with graphical interfaces much like a human user. On benchmarks such as OSWorld, Sonnet models have shown steady gains in handling browser navigation, spreadsheets, and development tools. The model also demonstrates strategic reasoning improvements in long-horizon simulations, such as Vending-Bench Arena, where it optimizes early investments before pivoting toward profitability. On the Claude Developer Platform, Sonnet 4.6 supports adaptive thinking, extended thinking, and context compaction to maximize usable context length. API enhancements now include automated search filtering, code execution, memory, and advanced tool use capabilities for higher-quality outputs. Pricing remains consistent with Sonnet 4.5, making Opus-level performance more accessible to a broader user base. Available across Claude.ai, Cowork, Claude Code, the API, and major cloud platforms, Sonnet 4.6 becomes the new default model for Free and Pro users.
Media
No images available
Integrations Supported
Claude Code
Hermes Agent
IntelliJ IDEA
OpenClaw
OpenCode
.NET
Agent Client Protocol (ACP)
AiAssistWorks
Biela.dev
C++
Integrations Supported
Claude Code
Hermes Agent
IntelliJ IDEA
OpenClaw
OpenCode
.NET
Agent Client Protocol (ACP)
AiAssistWorks
Biela.dev
C++
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Poolside
Date Founded
2023
Company Location
United States
Company Website
www.poolside.ai/models
Company Facts
Organization Name
Anthropic
Date Founded
2021
Company Location
United States
Company Website
claude.ai
