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What is Legion?

Our intellectual property has demonstrated its ability to effectively scale within real-world security contexts, handling billions of security events efficiently. Castle Shield's offering is powered by an advanced log collection engine that features comprehensive analysis and correlation capabilities alongside a multitenant SIEM platform. This architecture enables our clients to allocate one Security Analyst for every 100 customers, simplifying resource management. Furthermore, our solution initiates a streamlined analysis process that oversees and coordinates multiple environments, fostering enhanced cybersecurity awareness. The adaptability of our solution makes it straightforward to deploy within a provider’s cloud infrastructure, ensuring total control while addressing chain of custody issues to meet established forensic investigation protocols. Ultimately, the multi-tenant, scalable nature of our platform not only delivers security solutions and remediation services but also provides significant cost benefits to our clients, enhancing their overall operational efficiency. This approach yields a dual advantage of robust security and financial savings for users.

What is Contivio Contact Center?

Our exclusive patented toolbar represents the only solution specifically designed to meet the practical needs of real Sales and Support teams. It features a wide array of multichannel capabilities that are both user-friendly and easy to manage, complemented by unparalleled integration and automation options. Crafted for cloud environments, it ensures reliable performance with its multi-tenant architecture, exceptional scalability, and patented technologies. Users can easily choose their preferred VoIP providers, work with any CRM, and assist agents from virtually anywhere using a browser, mobile device, or traditional phone. This solution guarantees global scalability while alleviating the challenges of hardware or software maintenance; it is also designed with high security standards to achieve 99.995% telco reliability. With Contivio, all necessary telephony controls and additional tools are accessible from a sleek, intuitive toolbar. This innovation empowers agents to focus on customer information within their CRM and take notes effortlessly, removing the need to switch between various applications. Moreover, this not only boosts overall productivity but also significantly enhances customer satisfaction by optimizing workflows. The seamless integration of these features allows teams to operate more efficiently and effectively in a fast-paced business environment.

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Media

Integrations Supported

Quiver

Integrations Supported

Quiver

API Availability

Has API

API Availability

Has API

Pricing Information

$1000/month
Free Trial Offered?
Free Version

Pricing Information

$79.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Castle Shield

Date Founded

2019

Company Location

United States

Company Website

castle-shield.com

Company Facts

Organization Name

Contivio

Date Founded

2007

Company Location

United States

Company Website

www.contivio.com

Categories and Features

SIEM

Application Security
Behavioral Analytics
Compliance Reporting
Endpoint Management
File Integrity Monitoring
Forensic Analysis
Log Management
Network Monitoring
Real Time Monitoring
Threat Intelligence
User Activity Monitoring

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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