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What is Legion?

Our intellectual property has demonstrated its ability to effectively scale within real-world security contexts, handling billions of security events efficiently. Castle Shield's offering is powered by an advanced log collection engine that features comprehensive analysis and correlation capabilities alongside a multitenant SIEM platform. This architecture enables our clients to allocate one Security Analyst for every 100 customers, simplifying resource management. Furthermore, our solution initiates a streamlined analysis process that oversees and coordinates multiple environments, fostering enhanced cybersecurity awareness. The adaptability of our solution makes it straightforward to deploy within a provider’s cloud infrastructure, ensuring total control while addressing chain of custody issues to meet established forensic investigation protocols. Ultimately, the multi-tenant, scalable nature of our platform not only delivers security solutions and remediation services but also provides significant cost benefits to our clients, enhancing their overall operational efficiency. This approach yields a dual advantage of robust security and financial savings for users.

What is HCL BigFix Service Management?

HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding. The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes. With integrated risk analysis and mitigation, HCL BigFix Service Management enables effective governance and operational control. Its purpose-built secure multi-tenancy supports shared and multi-cloud environments, providing comprehensive data isolation across tenants and operational layers. This flexibility makes it equally well suited for enterprises and MSPs.

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Integrations Supported

Dell APEX AIOps
HCL BigFix
HCL BigFix AEX
HCL IntelliOps Event Management
HCL MyXalytics
HCL iAutomate
HCL iObserve
Quiver

Integrations Supported

Dell APEX AIOps
HCL BigFix
HCL BigFix AEX
HCL IntelliOps Event Management
HCL MyXalytics
HCL iAutomate
HCL iObserve
Quiver

API Availability

Has API

API Availability

Has API

Pricing Information

$1000/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Castle Shield

Date Founded

2019

Company Location

United States

Company Website

castle-shield.com

Company Facts

Organization Name

HCLSoftware

Date Founded

2019

Company Location

United States

Company Website

www.hcl-software.com/bigfix/products/service-management

Categories and Features

SIEM

Application Security
Behavioral Analytics
Compliance Reporting
Endpoint Management
File Integrity Monitoring
Forensic Analysis
Log Management
Network Monitoring
Real Time Monitoring
Threat Intelligence
User Activity Monitoring

Categories and Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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