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What is Lengow?

Our comprehensive multichannel platform enables the publication of product information across more than 1600 marketing tools and channels. Among the available options are popular platforms like Amazon, Google Shopping, and Facebook, providing a diverse range of choices for users. This flexibility helps businesses reach a wider audience effectively.

What is AskSpot?

AskSpot is a cloud-based AI platform specifically crafted for online retailers to improve their sales and customer support capabilities. Its chat agent engages with product databases to deliver information on items, shipping, returns, and provides comparisons and recommendations, aiding customers in completing their purchases. Furthermore, a specialized inbox agent integrates effortlessly with help desks and marketplace messaging systems to organize inquiries, retrieve pertinent store details, create responses, and escalate matters to the appropriate staff when required. The platform also incorporates a collaborative knowledge base, management tools, and analytics, enabling its agents to converse in over 200 languages. With established integrations across numerous e-commerce platforms such as Shopify, WooCommerce, Magento, PrestaShop, IdoSell, Shoper, AtomStore, RedCart, BaseLinker, Freshdesk, Thulium, Zendesk, Allegro, and Amazon, it also allows for custom API integrations with additional systems. Ultimately, AskSpot is designed to empower e-commerce businesses by simplifying product discovery and enhancing customer support across multiple channels, including storefronts, help desks, and marketplaces, thus ensuring a more seamless shopping experience. This cutting-edge technology not only enhances operational efficiency but also plays a crucial role in nurturing stronger relationships with customers, which is vital for long-term business success. As a result, retailers utilizing AskSpot can better meet the evolving needs of their clientele.

Media

Media

Integrations Supported

Amazon
Magento
PrestaShop
Shopify
WooCommerce
AliExpress
AtroCore
AtroPIM
Axis LMS
Cdiscount
Facebook
FuseCommander
Google Analytics
TextMaster
TrustCommander
Zapier
eBay

Integrations Supported

Amazon
Magento
PrestaShop
Shopify
WooCommerce
BigCommerce
Freshdesk
Shoper

API Availability

Has API

API Availability

Has API

Pricing Information

The price depends on the quantity of products, as well as the number of catalogues, marketplaces and distribution channels chosen and the amount of support you need.
Free Trial Offered?

Pricing Information

$290/month
The AI Chat Agent is €250/month for up to 1,250 conversations; additional conversations cost €0.18 each and additional domains or instances cost €49/month. The AI Inbox Agent is €120/month plus €0.18 per ticket resolved without a human and €0.05 per processed ticket. Monthly billing; no setup fee or per-seat charge; prices exclude VAT. A 7-day free trial is available.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Lengow

Date Founded

2009

Company Location

France

Company Website

www.lengow.com

Company Facts

Organization Name

AskSpot

Date Founded

2022

Company Location

Poland

Company Website

askspot.io

Categories and Features

eCommerce

Catalog Management
Channel Management
Order Management

Categories and Features

AI Customer Service

Not specified

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