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What is LexisNexis Voice Biometrics?

LexisNexis Voice Biometrics provides a remarkable authentication solution tailored for organizations and government bodies that frequently engage in numerous high-risk transactions, whether they occur remotely or through call centers. Similar to how a fingerprint works, a voice biometric or "voice print" recognizes individuals by examining the distinct sound characteristics, patterns, and rhythm of their voice. This service not only enhances security during remote, high-stakes transactions but also ensures a smooth experience for customers. By implementing LexisNexis® Voice Biometrics, organizations can bolster security measures, elevate customer satisfaction, and reduce the costs and risks associated with remote authentication methods. This advanced voice biometric authentication system, when paired with our identity verification solutions, offers a robust framework for secure enrollment and access for returning users in contact centers. As a result, businesses can achieve improved reliability in their transaction processes while embracing this innovative technology. Furthermore, the integration of such solutions paves the way for a more secure and efficient operational environment.

What is Armour365?

Gnani.ai has introduced Armour365, an advanced voice biometrics system designed to combat fraud, enhance customer satisfaction (CSAT), and reduce operational costs. This platform boasts a state-of-the-art fraud detection engine capable of recognizing diverse threats such as anti-spoofing, synthetic, and replay attacks. It supports both active and passive biometric techniques, requiring less than a second of voice input for efficient authentication. Moreover, the system features dynamic passphrase capabilities, is adaptable to multiple languages and text variations, and integrates smoothly across different communication channels. The benefits include a reduction in average handling time exceeding 60 seconds, an impressive 80% improvement in fraud detection rates, and a notable surge of over 30% in customer satisfaction scores. In addition to these advantages, Armour365 serves as a holistic solution for businesses aiming to enhance their security protocols while simultaneously elevating the customer experience. With its innovative approach, this platform is set to redefine how organizations handle voice authentication and fraud prevention.

Media

Media

Integrations Supported

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
Twilio
Zendesk
Zoho CRM

Integrations Supported

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
Twilio
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LexisNexis

Date Founded

1970

Company Location

United States

Company Website

risk.lexisnexis.com/products/voice-biometrics

Company Facts

Organization Name

gnani.ai

Company Location

India

Company Website

www.gnani.ai/products/voice-biometrics/

Categories and Features

Categories and Features

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