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What is LexisNexis Voice Biometrics?

LexisNexis Voice Biometrics provides a remarkable authentication solution tailored for organizations and government bodies that frequently engage in numerous high-risk transactions, whether they occur remotely or through call centers. Similar to how a fingerprint works, a voice biometric or "voice print" recognizes individuals by examining the distinct sound characteristics, patterns, and rhythm of their voice. This service not only enhances security during remote, high-stakes transactions but also ensures a smooth experience for customers. By implementing LexisNexis® Voice Biometrics, organizations can bolster security measures, elevate customer satisfaction, and reduce the costs and risks associated with remote authentication methods. This advanced voice biometric authentication system, when paired with our identity verification solutions, offers a robust framework for secure enrollment and access for returning users in contact centers. As a result, businesses can achieve improved reliability in their transaction processes while embracing this innovative technology. Furthermore, the integration of such solutions paves the way for a more secure and efficient operational environment.

What is Knovvu Biometrics?

Knovvu Biometrics provides a rapid and secure way to authenticate customers by evaluating over 100 unique voice characteristics. The technology is equipped with sophisticated functionalities, including the ability to manipulate playback, detect synthetic voices, and recognize changes in voice, which collectively safeguard against fraudulent activities. This innovative system decreases the average time required for customer verification during phone calls by around 30 seconds. It is designed to function seamlessly, regardless of the language, accent, or content of the conversation, facilitating a hassle-free experience for both customers and agents alike. By effectively monitoring numerous voice parameters, Knovvu Biometrics can swiftly identify and authorize callers within just a few seconds. Furthermore, the solution bolsters security through its blacklist identification capability, which matches the caller's voiceprint against a blacklist database for added protection. Knovvu also reports an impressive 95% enhancement in the speed of speaker identification across large datasets, while maintaining a high accuracy rate of 98% for both speaker verification and identification. This cutting-edge solution not only optimizes the authentication workflow but also significantly strengthens the security framework in customer interactions, ultimately leading to greater trust and satisfaction among users. Enhanced security measures like these are critical in today's digital landscape, where protecting customer information is paramount.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LexisNexis

Date Founded

1970

Company Location

United States

Company Website

risk.lexisnexis.com/products/voice-biometrics

Company Facts

Organization Name

Sestek

Company Location

United Kingdom

Company Website

www.sestek.com/voice-biometrics-knovvu

Categories and Features

Categories and Features

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