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What is Listen?

Listen is an AI-first research platform that automates the customer interview process, providing companies with fast, actionable insights. The platform conducts AI-powered interviews with personalized probing, generating real-time qualitative and quantitative data across various industries. Whether you need to test product concepts, measure brand perception, or evaluate creative content, Listen’s AI ensures that you get comprehensive feedback in hours, not days. With a pool of millions of participants and the ability to work in multiple languages, Listen Labs streamlines customer research while delivering deeper, more authentic insights from both video and text interactions.

What is Clientpulse?

Clientpulse serves as an effective tool for gathering and interpreting user feedback from multiple channels, including app reviews, support inquiries, and survey answers, to identify the underlying causes of user churn, challenges, or overall satisfaction with your offerings. By employing sophisticated clustering methods, it transcends basic summaries to accurately identify and measure the most common themes. Insights derived from this analysis are showcased in an interactive Voice of Customer dashboard, where users can click on any chart to delve into the original discussions that informed each insight. The platform features a dynamic taxonomy that is continuously updated as new trends emerge, allowing your team to engage with relevant categories without the burden of manual classification. Furthermore, the built-in sentiment analysis highlights negative feedback that conventional metrics such as NPS or CSAT might miss, equipping you to tackle issues proactively and boost positive referrals. This all-encompassing strategy not only enhances user retention rates but also cultivates a richer understanding of customer desires and behaviors. Ultimately, Clientpulse serves as a vital resource for businesses aiming to refine their products and align more closely with customer expectations.

Media

Media

Integrations Supported

App Store
Freshdesk
Google Play
Google Sheets
Intercom
Microsoft Excel
Trustpilot
Typeform
Zendesk

Integrations Supported

App Store
Freshdesk
Google Play
Google Sheets
Intercom
Microsoft Excel
Trustpilot
Typeform
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Listen Labs

Date Founded

2023

Company Location

United States

Company Website

listenlabs.ai/

Company Facts

Organization Name

Clientpulse

Company Location

United States

Company Website

clientpulse.ai/

Categories and Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Categories and Features

Popular Alternatives

Popular Alternatives