Compare Live Assist for Microsoft Dynamics 365 vs. Cygneto Mobile Ordering

Live Assist for Microsoft Dynamics 365

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Cygneto Mobile Ordering

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What is Live Assist for Microsoft Dynamics 365?

Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.

What is Cygneto Mobile Ordering?

Cygneto Mobile Ordering features a mobile app alongside a web-based backend that allows users to effortlessly update, add, and manage product listings, all while keeping an extensive database of customer information and transaction histories. In addition, we have initiated promotional activities across multiple channels to showcase our entire store, resulting in impressive outcomes. Users need to complete a one-time registration, after which they can log in conveniently using either their Facebook account or email address. Our branding initiatives are designed to meet the specific requirements of your business. Both the mobile application and the web dashboard are carefully tailored to ensure optimal usability for your organization. Users can easily browse through clearly defined categories and subcategories, with the platform also offering an organized order listing by date, along with a thorough account of all orders and their payment statuses. Furthermore, the application accommodates a variety of payment gateway options, including cash on delivery, thus enhancing flexibility for our clientele. This all-encompassing strategy not only streamlines operational processes but also significantly elevates the overall user experience, making it more satisfying and efficient. Ultimately, our commitment to customization and user-centric design sets us apart in the mobile ordering landscape.