What is Live Assist for Microsoft Dynamics 365?
Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.
Pricing
Price Starts At:
$49 per month
Free Trial Offered?:
Yes
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(3) Comprehensive customer engagement solutions
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Screenshots and Video
Company Facts
Company Name:
Communication Business Avenue
Date Founded:
2006
Company Location:
Japan
Company Website:
www.cafex.com
Product Details
Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Webinars
Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Live Assist for Microsoft Dynamics 365 Categories and Features
Live Chat Software
Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Customer Service Software
Alerts / Escalation
Live Chat
Queue Management
Customer Satisfaction Software
Call Reporting
Customer Engagement Software
Live Chat
Campaign Management Software
Lead Management
Multi-Campaign