Ratings and Reviews 15 Ratings
Ratings and Reviews 1 Rating
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What is LiveHelpNow?
LiveHelpNow is revolutionizing customer service by introducing innovative support solutions that enhance both agent efficiency and brand loyalty. Their suite of omnichannel support tools empowers your team with resources designed to simplify their tasks while providing a cohesive experience for customers.
• This comprehensive customer support package addresses all of your needs, including contact center operations, lead generation, and help desk functionalities.
• With all-in-one omnichannel features like live chat, SMS text-to-chat, chatbots, Facebook Messenger, email/ticket management, and VoIP call handling, your team will benefit from a unified communication history.
• The diverse range of tools encompasses intelligent conversation routing, pre-prepared responses, KPI dashboards, contact center analytics, enterprise-level reporting, conversion tracking, unified inbox management, automatic language translation, knowledge base oversight, automations and triggers, lead generation tracking, and much more.
• Designed with user-friendliness in mind, it allows seamless integration with your existing CRM, CMS, knowledge base, and social media platforms to maximize your current resources.
• Additionally, it adheres to HIPAA, ADA, and PCI regulations, ensuring security with financial-grade AES-256 bit encryption.
• The installation process is straightforward and comes with no setup fees or long-term contracts, making it accessible for all businesses.
• You can also take advantage of a complimentary 30-day trial, along with free training and round-the-clock support to help you get started effectively.
• With these features and support, businesses can transform their customer service approach and foster better relationships with their clientele.
What is Collect.chat?
Increased Conversion Rates
Engaging chat features significantly enhance the likelihood of customers interacting with your website.
Enhance Customer Experience
Incorporate interactive question formats, gifs, and casual language to truly impress your customers.
Uninterrupted Availability
Your business can continuously gather leads, even when all sales representatives are off duty or resting, ensuring that your operations never come to a halt.
Encourage Discount Purchases
Interact with every visitor to maximize the effectiveness of your advertising spend, as the bot operates independently without the need for human involvement. This seamless interaction can lead to increased customer satisfaction and loyalty.
Integrations Supported
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Pipedrive
Salesforce
AWeber
Agile CRM
Brevo
Constant Contact
Facebook
Integrations Supported
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Pipedrive
Salesforce
AWeber
Agile CRM
Brevo
Constant Contact
Facebook
API Availability
Has API
API Availability
Has API
Pricing Information
$21.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$14.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LiveHelpNow
Date Founded
2003
Company Location
United States
Company Website
www.livehelpnow.net/
Company Facts
Organization Name
Collect.chat
Date Founded
2017
Company Location
India
Company Website
collect.chat
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Forms Automation
Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking