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What is LivePerson Automotive?

No vehicle has ever been sold or serviced without some level of communication, and contemporary consumers predominantly prefer messaging as their main method of interaction. LivePerson Automotive empowers dealerships with comprehensive messaging tools that not only draw in more customers but also significantly improve their experiences and cultivate stronger loyalty. Although car buyers often favor online research and purchasing, they frequently face difficulties in completing forms or finding specific details. Studies show that 74% of online buyers would be more willing to finalize forms if live chat assistance were available to clarify information about vehicles or financing options. By providing consumers with straightforward access to your team, you can assist them in navigating the buying process more effectively through Conversational Car Buyingâ„¢, which is recognized as the top live chat and messaging solution in the automotive industry. This cutting-edge strategy not only simplifies the purchasing journey but also creates a more tailored experience that resonates with today's tech-savvy customers, ultimately leading to higher satisfaction and loyalty. Engaging with consumers in this way can transform their entire car-buying experience, ensuring they feel supported at every step.

What is CARFAX?

CARFAX collects information from over 112,000 sources, encompassing every motor vehicle agency in the U.S. and Canada, along with various auto auctions, police and fire departments, repair shops, rental companies, and fleet management operations. Their Vehicle History Reportsâ„¢ are available for all used cars and light trucks manufactured since 1981. By leveraging the unique 17-character vehicle identification number (VIN), CARFAX is able to generate a report from a vast database containing more than 26 billion records in a matter of moments. Each report offers essential details that can significantly impact a buyer's choice when considering the purchase of a used vehicle. In addition, the CARFAX Buyback Guarantee greatly reduces the risks involved in acquiring pre-owned cars; if a report fails to disclose a DMV-issued branded title, such as salvage or odometer issues, CARFAX commits to buying back the vehicle at its full purchase price. This assurance is an invaluable resource for consumers seeking confidence when making an investment in a used vehicle, ensuring they can proceed with their purchase without unnecessary worry. Ultimately, CARFAX not only provides access to critical information but also fosters a sense of security in the used car buying process.

Media

Media

Integrations Supported

Auto Data
AutoLeap
Autodeals
Axon Fusus
Boost.ai
Conectys
DataParser
Datto RMM
EasyRO
GTX
LivePerson
Marchex
Omega EDI
OrbisX
Polonious
Rebotify
TireMaster
Vehicle Acquisition Network (VAN)
Xplenty
eKomi

Integrations Supported

Auto Data
AutoLeap
Autodeals
Axon Fusus
Boost.ai
Conectys
DataParser
Datto RMM
EasyRO
GTX
LivePerson
Marchex
Omega EDI
OrbisX
Polonious
Rebotify
TireMaster
Vehicle Acquisition Network (VAN)
Xplenty
eKomi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LivePerson

Date Founded

1995

Company Location

United States

Company Website

www.livepersonautomotive.com

Company Facts

Organization Name

CARFAX

Date Founded

1986

Company Location

United States

Company Website

www.carfax.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Marketplace

Catalog Management
Category Management
Fee / Commission Management
Order Management
Payment Processing
Promotions Management
Returns Management
SEO Management
Shopping Cart
Vendor Portal

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