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What is Liveblocks?

Liveblocks operates as a dynamic collaboration platform specifically crafted for developers, presenting a variety of customizable functionalities such as multiplayer editing, live presence indicators, contextual commentary, smart notifications, and AI copilots that enable teams to effortlessly integrate advanced collaborative features into their web applications. It adeptly handles aspects such as data persistence, synchronization, streaming, WebSocket infrastructure, offline capabilities, and conflict-free CRDT-backed data storage, including options for multiplayer undo and redo, while also offering scalable hosting solutions tailored for diverse rooms and projects. With its modular SDKs for both React and JavaScript, users can seamlessly incorporate components like chat, comments, toolbars, and notifications, which notably cuts down the application launch timeline from several months to a matter of days. The launch of Liveblocks 3.0 takes this further by introducing embedded AI copilots that deliver context-sensitive support, enabling these in-app agents to interact, execute tasks, and collaborate with users in a meaningful way, thus enhancing the overall collaborative atmosphere. This forward-thinking strategy not only optimizes workflows but also equips teams to operate more effectively within a connected digital workspace, ultimately transforming how they approach project management and collaboration. The result is a more streamlined, engaging, and productive environment for development teams.

What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

Media

Media

Integrations Supported

Amazon Connect
Asset Panda
BambooHR
ClickUp
Google Workspace
Ivanti Application Control
Ivanti Neurons
JavaScript
Jira Service Management
LumApps
Microsoft 365
Microsoft Teams
Next.js
Ping Identity
React
ServiceNow
Slack
Tiptap
Twilio
Workday Adaptive Planning

Integrations Supported

Amazon Connect
Asset Panda
BambooHR
ClickUp
Google Workspace
Ivanti Application Control
Ivanti Neurons
JavaScript
Jira Service Management
LumApps
Microsoft 365
Microsoft Teams
Next.js
Ping Identity
React
ServiceNow
Slack
Tiptap
Twilio
Workday Adaptive Planning

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Liveblocks

Company Location

United States

Company Website

liveblocks.io

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

Categories and Features

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