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What is Loyal?

With more than twenty years of experience in developing technology products, our team has designed solutions that are actively used by numerous businesses in 13 countries to improve their operational efficiency. We invite you to delve into our comprehensive and powerful array of products specifically created for quality and document management, which aim to reduce operational costs, save time, simplify processes, and enhance results. Our cutting-edge platform boasts a distinctive architecture that combines multiple modules and features into one unified system, providing a seamless and engaging experience for all users. This dedication to superior design and functionality distinguishes our offerings in the industry, making them a preferred choice for organizations seeking innovative solutions. By prioritizing user needs and continuously evolving our platform, we ensure that our products remain at the forefront of technological advancements.

What is Daisee?

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

Media

Media

Integrations Supported

Integrations Supported

Avaya Experience Platform
Cisco Finesse
Genesys Cloud CX
HubSpot CRM
MiCloud Flex
MiContact Center Business
Microsoft Azure
Microsoft Dynamics SL
NiCE CXone Mpower
Salesforce
Twilio
Twilio Flex
Vonage Business
Zendesk
Zendesk Talk
Zoho CRM
Zoho CRM Plus
contactSPACE

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$89/month
This is an all you can eat monthly charge.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Loyal Solutions

Date Founded

1995

Company Location

Argentina

Company Website

www.loyal-solutions.com/en/home

Company Facts

Organization Name

daisee

Date Founded

2017

Company Location

Australia

Company Website

www.daisee.com

Categories and Features

Compliance

Environmental Compliance
ISO Compliance
Risk Management
Sarbanes-Oxley Compliance
Version Control

Document Management

Collaboration Tools
Compliance Tracking
Document Assembly
Document Indexing
Electronic Signature
File Recovery
File Type Conversion
Version Control

Quality Management

Audit Management
Complaint Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
ISO Standards Management

Risk Management

Dashboard
Internal Controls Management
Response Management
Risk Assessment

Categories and Features

AI Call Center

Not specified

AI Insurance

Not specified

Artificial Intelligence

For Healthcare
For Sales
For eCommerce
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation

Business Intelligence

Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad hoc Analysis
Dashboard
Key Performance Indicators
Predictive Analytics
Quantitative Analysis
Scorecarding

Call Center

Inbound Call Center
Outbound Call Center
Reporting/Analytics

Claims Processing

Compliance Management
Customer Management

Compliance

Compliance Tracking
HIPAA Compliance
Risk Management

Customer Communications Management

Multi-Channel Communications

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis

Customer Service

Call Center Management
Performance Metrics
Self Service Portal

HIPAA Compliance

Compliance Reporting
For Healthcare
Remediation Management
Risk Management

Insurance Claims Management

Fraud management
Reporting

Natural Language Processing

Part-of-Speech Tagging

Patient Engagement

Appointment Scheduling

Qualitative Data Analysis

Quantitative Content Analysis
Sentiment Analysis

Quality Management

Complaint Management
Compliance Management
Risk Management
Training Management

Sales Coaching

Assessments
Goal Setting / Tracking
Performance Metrics

Telemedicine

HIPAA Compliant

Transcription

AI / Machine Learning
Natural Language Processing (NLP)

Workforce Management

Performance Appraisal

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