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What is LucidVueCX?

LucidVueCX integrates and assesses a wide range of customer interactions, including voice communications, social media activities, online feedback, and more, across both digital channels and live agents. By exploring these extensive conversations, company leaders can develop a thorough understanding of their customer base, which allows them to monitor, evaluate, and shape customer interactions to boost efficiency, reduce risks, and improve media performance. Each consumer interaction yields crucial insights and suggestions that can contribute to revenue growth, yet a considerable amount of this information often remains unrecognized or is lost within fragmented KPIs and assessments, leading to missed opportunities for vital insights. The sophisticated linguistic models of LucidVueCX automatically analyze incoming data, pinpointing trends and critical terms within customer communications, thereby converting them into richer insights that can steer customer experience (CX) transformation projects. Additionally, the capacity for real-time automated detection of significant words and notable comments from client exchanges serves as "early warning" indicators for shifts in customer sentiment, enabling companies to respond swiftly and effectively. This functionality not only improves agility but also guarantees that every customer opinion is acknowledged and integrated into the overarching business strategy, fostering a more inclusive approach to customer engagement. Ultimately, this emphasis on listening to customers can lead to stronger relationships and enhanced loyalty over time.

What is Lucid?

Insights derived from data offer significant benefits across various fields, whether you're conducting market assessments, academic research, or evaluating advertising effectiveness and brand recognition. Lucid delivers valuable solutions by leveraging the perspectives of actual individuals. This is facilitated by the Lucid Marketplace, which links users with some of the most esteemed sample providers in the sector, granting access to millions of potential survey participants. Different organizations, including brands, research firms, and agencies, take advantage of the Lucid Marketplace for thorough market evaluations. By examining the success of your marketing strategies, you can assess the impact of your creative content and placements on brand perception. Gaining insights into how your target audience responds to your advertisements enables you to make necessary adjustments. Furthermore, engage online communities for your research endeavors, while the flexible solutions from Lucid simplify the task of connecting with individuals in specific demographics. Data collected through our Marketplace can also be submitted for Institutional Review Board (IRB) approval, ensuring that ethical standards are upheld in research projects. This multifaceted strategy empowers organizations to make informed, strategic decisions based on trustworthy data, ultimately enhancing their overall effectiveness in the marketplace. The ability to adapt and refine strategies based on real feedback is crucial in today's rapidly changing environment.

Media

Media

Integrations Supported

AWS Marketplace
Amazon
Amazon Web Services (AWS)
Dropbox Dash
Indent
Nango
Resmo
Truto
Workona
YouTube

Integrations Supported

AWS Marketplace
Amazon
Amazon Web Services (AWS)
Dropbox Dash
Indent
Nango
Resmo
Truto
Workona
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ignite Tek

Company Location

United States

Company Website

www.ignite-tek.com/lucid.html

Company Facts

Organization Name

Lucid

Date Founded

2010

Company Location

United States

Company Website

luc.id/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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