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What is LumenVox Voice Biometrics?
Businesses can enhance their customer interactions by implementing voice biometrics authentication while maintaining robust security measures.
LumenVox's Voice Biometrics technology evaluates customers by analyzing their voice recordings against a database of previously authenticated voice samples, known as "voiceprints," to determine authenticity or fraudulence. Just as each person's fingerprint is distinct, so is their voice, making Voice Biometric Authentication a powerful tool for identity verification.
The adaptable nature of LumenVox's Voice Biometrics technology allows organizations to choose the most suitable method for their needs, facilitating a streamlined and secure approach to customer verification. By integrating LumenVox Voice Biometrics, companies not only improve the user experience and cut operational costs but also bolster their security protocols. Additionally, the inclusion of liveness detection offers an extra layer of protection, ensuring that interactions remain safe and reliable. Overall, this technology represents a significant advancement in both customer service and security practices.
What is Illuma?
We provide efficient voice authentication and fraud prevention solutions specifically designed for contact centers serving credit unions and community banks, significantly improving performance in three essential areas. Our flagship product, Illuma, employs state-of-the-art signal processing, artificial intelligence, and machine learning capabilities. The voice authentication system functions unobtrusively in the background, swiftly and effectively verifying the identities of callers as they interact with contact center staff. By utilizing our advanced voice biometrics technology, we enable community financial institutions to combat fraud attempts and prevent unauthorized access to accounts with a technique that is challenging to mimic or deceive. Tailored expressly for community financial institutions, our solution is not only affordable and efficient but also secure, straightforward to implement, and user-friendly. Additionally, this pioneering system allows agents to reduce the time spent on the more tedious aspects of calls, enabling them to focus on assisting customers with their inquiries, issues, and transactions more swiftly. In the end, our solution significantly boosts both customer satisfaction and operational productivity for financial institutions, creating a win-win situation for all parties involved.
Integrations Supported
Avaya Aura
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
LumenVox
Date Founded
2001
Company Location
United States
Company Website
www.lumenvox.com
Company Facts
Organization Name
Illuma
Date Founded
2016
Company Location
United States
Company Website
illuma.cx/
Categories and Features
Categories and Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval