Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Google Cloud BigQuery Reviews & Ratings
    2,027 Ratings
    Company Website
  • TIMi Reviews & Ratings
    68 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    8,478 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    3,089 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    869 Ratings
    Company Website
  • Google AI Studio Reviews & Ratings
    41 Ratings
    Company Website
  • Fraud.net Reviews & Ratings
    56 Ratings
    Company Website
  • Google Cloud Speech-to-Text Reviews & Ratings
    443 Ratings
    Company Website
  • LM-Kit.NET Reviews & Ratings
    29 Ratings
    Company Website
  • Qloo Reviews & Ratings
    23 Ratings
    Company Website

What is Luminoso?

Luminoso revolutionizes the way unstructured text data is transformed into essential business insights. By harnessing common-sense artificial intelligence, we enable organizations to comprehend and act upon the information they receive. Our platform is designed to require minimal setup, ongoing maintenance, or training, and it operates without the need for any initial data input. Luminoso merges cutting-edge natural language understanding technology with an extensive knowledgebase to learn and interpret words in context as humans do, allowing for rapid text analysis that takes minutes rather than months. Furthermore, our software supports over a dozen languages natively, empowering leaders to swiftly investigate data relationships, understand feedback, and prioritize queries to maximize value. As a privately held company, Luminoso is based in Boston, MA, and is dedicated to simplifying the complexity of data interpretation for organizations worldwide.

What is Clarabridge?

The Clarabridge Platform brings together various sources of Voice of the Customer (VoC) data, integrating customer feedback and interactions into a unified system. By leveraging sophisticated AI-driven speech and text analytics along with superior Natural Language Understanding (NLU), it evaluates the conversations that take place daily between your customers and employees across multiple channels, including phone calls, live chats, private messages, and social media. With Clarabridge, you gain immediate insights into customer engagement ease (Effort), loyalty and emotional reactions, the factors influencing fluctuations in Net Promoter Score (NPS), as well as concerns related to customer churn and rising contact volumes. The analytics provided by Clarabridge facilitate rapid decision-making, timely actions, and thorough tracking of results. Partnering with Clarabridge not only offers solutions tailored to improving customer experiences but is also backed by a cutting-edge AI-powered text analytics engine that transforms confusion into clear understanding of customer interactions. As the only platform adept at capturing customer sentiments effectively, Clarabridge significantly enhances businesses' abilities to nurture and strengthen their customer relationships. Furthermore, this robust platform equips organizations with the tools necessary to adapt and thrive in an ever-evolving market landscape.

Media

Media

Integrations Supported

Integrations Supported

AmplifAI
Blotout
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Meltano
Salesforce
SurveyMonkey Enterprise
Zendesk

API Availability

API Availability

Pricing Information

$1250/month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Luminoso Technologies Inc.

Date Founded

2010

Company Location

United States

Company Website

luminoso.com

Company Facts

Organization Name

Clarabridge

Date Founded

2005

Company Location

United States

Company Website

www.clarabridge.com

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Sentiment Analysis
Text Analysis

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Sentiment Analysis
Text Analytics

Experience Management

Analytics
Customer Segmentation
Sentiment Analysis
Text Analysis

Machine Learning

Deep Learning
Model Training
Natural Language Processing (NLP)
Visualization

Natural Language Processing

In-Database Text Analytics
Parsing
Part-of-Speech Tagging
Stemming/Lemmatization
Tokenization

Predictive Analytics

AI / Machine Learning
Sentiment Analysis

Qualitative Data Analysis

Data Visualization
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Text Mining

Document Filtering
Graphical Data Presentation
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Not specified

Customer Service

Alerts / Escalation
Knowledge Base
Performance Metrics
Surveys & Feedback

Data Extraction

Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction

NPS

Not specified

Sentiment Analysis

Not specified

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Speech Analytics

Automatic Transcription
Call Recording
Customer Experience Management
Data Security
Predictive Analytics
Sentiment Analysis
Surveys & Feedback

Text Analytics

Not specified

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Popular Alternatives

Popular Alternatives

Semantria Reviews & Ratings

Semantria

Lexalytics
Daisee Reviews & Ratings

Daisee

daisee