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What is Luminoso?

Luminoso revolutionizes the way unstructured text data is transformed into essential business insights. By harnessing common-sense artificial intelligence, we enable organizations to comprehend and act upon the information they receive. Our platform is designed to require minimal setup, ongoing maintenance, or training, and it operates without the need for any initial data input. Luminoso merges cutting-edge natural language understanding technology with an extensive knowledgebase to learn and interpret words in context as humans do, allowing for rapid text analysis that takes minutes rather than months. Furthermore, our software supports over a dozen languages natively, empowering leaders to swiftly investigate data relationships, understand feedback, and prioritize queries to maximize value. As a privately held company, Luminoso is based in Boston, MA, and is dedicated to simplifying the complexity of data interpretation for organizations worldwide.

What is Keepcon?

Keepcon places a strong emphasis on text-based interactions across digital platforms, ensuring effective engagement with customers and users. Recognizing that each sector requires prompt and accurate information customized to its unique demands, we centralize all digital communications within our service framework. This strategy not only lowers operational costs but also boosts the overall efficiency of contact centers. By integrating cutting-edge artificial intelligence with the skills of a diverse team of linguists focused on semantics, Keepcon develops innovative solutions that enable the automated handling of significant information volumes. This capability supports the precise categorization of content and colloquial language in Spanish, Portuguese, and English. Furthermore, by unifying all customer service digital channels into a single platform, we provide faster and more effective responses to customer inquiries and complaints, while AI technology assists our operators in improving their performance. Consequently, our methodology revolutionizes customer service interactions, rendering them more efficient and responsive than ever before, ultimately enhancing user satisfaction.

Media

Media

Integrations Supported

Integrations Supported

Rivery

API Availability

API Availability

Pricing Information

$1250/month

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Luminoso Technologies Inc.

Date Founded

2010

Company Location

United States

Company Website

luminoso.com

Company Facts

Organization Name

Keepcon

Date Founded

2008

Company Location

Argentina

Company Website

keepcon.com/en/

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Sentiment Analysis
Text Analysis

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Sentiment Analysis
Text Analytics

Experience Management

Analytics
Customer Segmentation
Sentiment Analysis
Text Analysis

Machine Learning

Deep Learning
Model Training
Natural Language Processing (NLP)
Visualization

Natural Language Processing

In-Database Text Analytics
Parsing
Part-of-Speech Tagging
Stemming/Lemmatization
Tokenization

Predictive Analytics

AI / Machine Learning
Sentiment Analysis

Qualitative Data Analysis

Data Visualization
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Text Mining

Document Filtering
Graphical Data Presentation
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Customer Experience

Dashboard
Sentiment Analysis

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