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What is Lynq by Agent IQ?

Lynq, developed by Agent IQ, represents a cutting-edge relationship banking platform powered by artificial intelligence, designed to help financial institutions improve customer relationships beyond the confines of traditional branch settings. This platform combines instant AI-driven self-service options with easy access to personal bankers, allowing clients to receive prompt answers and tailored support effortlessly. Key features include asynchronous messaging, video conferencing, voice calls, co-browsing capabilities, and secure file sharing to enhance communication. The AI further supports employees by suggesting responses, automatically tagging conversations, translating messages, and summarizing discussions to boost productivity. Teams can efficiently coordinate outreach initiatives using role-based routing, organized queues, SMS notifications, push alerts, and proactive updates to keep clients informed. Management has access to analytical tools that observe discussion trends, evaluate sentiment, and monitor resolution times for ongoing improvement. Lynq is designed for seamless compatibility with existing digital banking and customer relationship management systems through APIs and webhooks, ensuring a smooth implementation process. Security protocols adhere to SOC 2 standards, with single-tenant hosting located in the United States and strong encryption safeguarding data both during transmission and storage. Moreover, financial institutions can personalize user experiences to cater to distinct customer demographics, branches, and service lines, resulting in a more customized banking journey. This all-encompassing strategy not only fortifies customer relationships but also fosters growth in an increasingly competitive banking environment, ultimately leading to enhanced customer satisfaction and loyalty.

What is First Data?

In the current banking environment, there is a growing demand from customers for customized and convenient services, leading financial institutions to partner with First Data to elevate the quality of every customer engagement. By implementing First Data's intuitive banking solutions, these institutions can effectively cater to their clients' needs for enhanced convenience, leveraging technology that simplifies transactions and strengthens security measures. This collaboration not only fosters deeper customer relationships but also uncovers new avenues for growth through a wide array of solutions designed for both merchants and consumers. Our cutting-edge products provide financial institutions with the means to deliver an electronic commerce experience that is seamless, rapid, secure, and intelligent. The journey toward personalized banking begins here, as First Data presents a consolidated processing platform that accommodates various payment cards, loans, prepaid accounts, and commercial card offerings. Furthermore, First Data’s OmniPay technology distinguishes itself as the ideal choice for affordable and effective payment processing across multiple currencies and countries. With such a broad spectrum of services, First Data empowers financial institutions to excel in a competitive landscape while continuously adapting to evolving customer expectations. This ongoing commitment to innovation and customer satisfaction positions First Data as a leader in the financial technology sector.

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Integrations Supported

ACCEO Retail-1
APEXX
Bailbooks
Chargeback Defense
Elite mCommerce
Freedom Merchants
Lightning Online POS
MANTL
MENU
Midigator
Milano Commerce
Milano Spa
NMI Gateway
OnPrintShop
Photon Commerce
PredictSpring
SOLVR
Sandbox Banking
Winpharm
onePOS

Integrations Supported

ACCEO Retail-1
APEXX
Bailbooks
Chargeback Defense
Elite mCommerce
Freedom Merchants
Lightning Online POS
MANTL
MENU
Midigator
Milano Commerce
Milano Spa
NMI Gateway
OnPrintShop
Photon Commerce
PredictSpring
SOLVR
Sandbox Banking
Winpharm
onePOS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Agent IQ

Date Founded

2015

Company Location

United States

Company Website

www.agentiq.com

Company Facts

Organization Name

First Data

Date Founded

1971

Company Location

United States

Company Website

www.firstdata.com/en_br/products/financial-institutions-br.html

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

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