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What is Customer Happiness Index?

The advanced predictive analytics tool tailored for telecommunications firms is designed to identify and analyze essential elements that impact Churn, ARPU, CLTV, and NPS. By leveraging state-of-the-art AI and Machine Learning technologies, businesses can seamlessly distribute satisfaction ratings across their entire clientele, leading to more strategic decision-making. Backed by Google Cloud, the CHI platform offers the chance to engage with a data set that reflects real-world telecom data. Users can employ CHI to evaluate the key factors influencing Churn, ARPU, CLTV, and NPS while also recognizing customer segments based on churn risk, potential revenue growth, and NPS. This platform not only enables telecom companies to refine their strategic plans but also cultivates a richer comprehension of customer behavior and preferences, ultimately driving better engagement and loyalty. Additionally, the insights gained from this analysis can significantly enhance customer retention strategies and improve overall service offerings.

What is GiniMachine?

GiniMachine is an innovative AI-driven platform designed to facilitate automated decision-making processes. By leveraging sophisticated machine learning techniques alongside historical data from various enterprises, it develops highly effective scoring models. This versatile tool can be utilized for credit scoring, debt collection, marketing expansion through churn prediction, and identifying sales opportunities such as cross-selling and upselling. Employing a tailored version of the decision tree ensemble method, GiniMachine is enhanced with a series of heuristics for initial data processing. It delivers models that are not only robust but also fully compliant with BASEL standards. The platform is compatible with all kinds of data, whether raw or pre-processed, which includes: - Socio-demographic information - Data from credit bureaus - Transactional records - Social media insights - Additional data sources Furthermore, GiniMachine’s adaptability ensures that it can provide valuable insights across diverse industries and applications. Its capacity to integrate various data types allows businesses to make more informed and strategic decisions.

Media

Media

Integrations Supported

CREDITONLINE
Ultimus Digital Process Automation Suite

Integrations Supported

CREDITONLINE
Ultimus Digital Process Automation Suite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Lynx Analytics

Company Location

Singapore

Company Website

www.lynxanalytics.com/customer-happiness-index

Company Facts

Organization Name

GiniMachine

Date Founded

2017

Company Location

Lithuania

Company Website

ginimachine.com

Categories and Features

NPS

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Categories and Features

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

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