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What is MAP Communications?

Our live receptionists are friendly, approachable, and always prepared to assist you whenever you require our services. Callers enjoy the experience of talking to a real person who adds a personal touch that distinguishes your business from the competition. We guarantee that every call is answered quickly, 24/7/365, to improve your customers' overall experience. At MAP Communications, we provide a variety of customizable plans, enabling you to choose the perfect virtual receptionist service that meets your specific requirements. As competition intensifies in your field, it's crucial to keep your customers happy and capitalize on new business opportunities while upholding a professional image. This is exactly where our committed team of live virtual phone receptionists from MAP Communications comes into play, helping to ease your workload and contribute positively to your organization’s growth. Our goal is to enhance your customer service, establish a professional brand identity for your phone interactions, and increase your sales leads, which in turn nurtures lasting relationships with your clients. With our support, you'll be able to focus on your core business while we handle your customer interactions seamlessly.

What is AnswerForce?

AnswerForce serves as your reliable voice whenever you require assistance, enabling your business to thrive by managing every incoming call with a blend of professionalism, charm, and efficiency. Our virtual receptionists are on standby around the clock, which allows you to prioritize what truly matters: your customers. Even when you're unavailable, our team is ready to answer your calls, providing you with comprehensive reports that contain essential insights. Each caller will be warmly greeted by our approachable receptionists, who can seamlessly connect you or your team based on your specific call handling preferences. In addition, our proficient receptionists will take care of scheduling appointments and sending timely reminders as needed. With the expert assistance of AnswerForce, you can effectively capture and qualify leads, freeing you to concentrate on expanding your business. Plus, our bilingual answering service ensures that a caring and professional voice reaches a broader audience, enhancing customer satisfaction and engagement. This multifaceted support not only boosts your operational efficiency but also enhances your brand's reputation in the marketplace.

Media

Media

Integrations Supported

Google Calendar
Setmore
ConnectWise PSA
FranConnect
Freshsales
Google
Google Analytics
Google Voice
Insightly
Keap
Mailchimp Transactional Email (Mandrill)
QuickBooks Online
Salesforce
ServiceTitan
ServiceTrade
Slack
Workiz
Zapier
Zoho Analytics
improveit! 360

Integrations Supported

Google Calendar
Setmore
ConnectWise PSA
FranConnect
Freshsales
Google
Google Analytics
Google Voice
Insightly
Keap
Mailchimp Transactional Email (Mandrill)
QuickBooks Online
Salesforce
ServiceTitan
ServiceTrade
Slack
Workiz
Zapier
Zoho Analytics
improveit! 360

API Availability

Has API

API Availability

Has API

Pricing Information

$43 per month
Free Trial Offered?
Free Version

Pricing Information

$279 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MAP Communications

Date Founded

1991

Company Location

United States

Company Website

www.mapcommunications.com/services/virtual-receptionist-services/

Company Facts

Organization Name

AnswerForce

Company Location

United States

Company Website

www.answerforce.com

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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